The amount you owe on your mortgage is now more than what is stated on your original documentation because the interest has continued to accrue during your payment holiday and the balance has not been reduced by your usual payments. This means that your outstanding balance has increased overall.
If you can start your repayments;
Please complete the form linked below and let us know you are happy to resume your repayments.
If you can’t resume your repayments;
Don’t worry, we can help you further.
When you complete the form, we’ll ask you some questions about how you have been impacted by coronavirus. We’ll use this information to give us a view of the type of support that you may need. We’ll then make an appointment for you to speak to one of our trained advisers and confirm the date and time with you within seven days.
Confirm your circumstances
If your personal loan or credit card payment holiday is coming to an end, complete the short webform so we know whether you are able to resume or need further support.
If you need to speak with us more urgently because of a change in your circumstances or if you require further support including a face to face conversation, please let us know by calling 0345 600 2882 and we’ll arrange this for you.
Why has the total amount I owe you increased?
Can I repay the amount I owe from my payment holiday now?
Yes, just use the button above and tell us that you would like to do this. We will call you back to arrange.
I am able to resume my repayments, do I need an appointment?
No, if you are able to resume your repayments, you don't need an appointment with an adviser but will need to complete the web form above to let us know your wishes. We’ll send you text reminders to complete the form, if you haven’t already done so. However, if you would like to discuss your finances, please contact us on 0345 600 2882.
I am not able to resume my repayments at the moment; how do you confirm my appointment?
We will confirm your appointment using the information that you provide in your webform within seven days of receiving your information. We will confirm this to you by text or email.
How long will my appointment take?
The appointment will take around an hour, depending on your circumstances.