Your payment holiday is coming to an end

We're here to help you, whatever your circumstances.

It is an uncertain time for many and we understand that not all our customers will be in the position to resume their personal loan or credit card repayments once their payment holiday ends. As your payment holiday is coming to an end, we’ve sent you a letter detailing when your repayments are due to start again and what the repayments will be.

If you can start your repayments;

Please complete the form linked below and let us know you are happy to resume your repayments.

If you can’t resume your repayments;

Don’t worry, we can help you further.

When you complete the form, we’ll ask you some questions about how you have been impacted by coronavirus. We’ll use this information to give us a view of the type of support that you may need. We’ll then make an appointment for you to speak to one of our trained advisers and confirm the date and time with you within seven days.

Confirm your circumstances

If your personal loan or credit card payment holiday is coming to an end, complete the short webform so we know whether you are able to resume or need further support.

Go to form

If you need to speak with us more urgently because of a change in your circumstances or if you require further support including a face to face conversation, please let us know by calling 0345 600 2882 and we’ll arrange this for you.

You can find questions about payment holidays generally at our payment holiday webpages for personal loans and credit cards.

FAQs