When you make an online purchase at a participating 3D Secure merchant the Verified by Visa™, Mastercard Secure Code™ or Mastercard Identity Check™ logo will appear if additional authentication is required. The last four digits of your registered mobile phone will be displayed on screen along with the details of your purchase.

Yes - you will need to register your mobile phone number with us otherwise we will not be able to send you the one-time passcode. You will be required to enter this every time you make a payment using your debit or credit card when shopping online at participating 3D Secure merchants. You will no longer be required to provide your current 3D Secure password.

We are making this change in connection with VISA and Mastercard as part of our ongoing commitment to card fraud prevention. An unfortunate consequence of this is that customers who do not have a mobile device will, from 3 July 2017, no longer be able to use their Danske Bank debit or credit card to shop online with participating 3D secure merchants.

No, all of our cards will be automatically registered for 3D Secure. To make a purchase at a participating merchant you will be required to enter a one-time passcode.

If you are a personal customer you can check or change your mobile phone through digital banking or you can call us:

• Personal customers call us on 0345 6002 882
• Business customers call us on 0345 850 9515

Lines Open: Monday to Friday 8am to 8pm, Saturday and Sunday 9am to 4:30pm

Digital Banking and Mobile app

• After log-on, tap the settings icon at the bottom right of the screen
• Tap ‘Personal Information’ – here you can enter or update your mobile number

To save your changes you will be asked to enter a security number from your eBanking security card, enter number.

Tablet app

• After log-on, tap dashboard menu at top left of the screen
• Tap on your user profile which will direct you to the User settings screen
• Tap ‘Personal information’ - you can enter or update your mobile number

To save your changes you will be asked to enter a security number from your eBanking security card, enter number Click approve and then click ok to update the information.

eBanking

• After log-on, select ‘Contact’ at the top right of the screen
• Select ‘Personal Data’
• Select ‘edit’ - you can enter or update your mobile number and email address
• Enter your eBanking passcode and select ‘OK’ to save details

If you have updated your mobile phone number since your last transaction first check the last four digits that appear on screen. If this is your old mobile phone number then click the ‘refresh’ icon located beside your mobile phone number. The field will update with your new mobile phone information and you can select ‘Send again’ if necessary.

A ‘one-time passcode’ is an automatically-generated six digit passcode which will be sent to your mobile phone device by SMS text.

It is valid for only one transaction and provides a greater level of security for your online transaction.

It will remain valid for four minutes from the time you make your purchase on the merchant site.

• If the passcode doesn’t arrive within four minutes, click ‘Send Again’ on screen to generate a new one-time passcode.
• You will be able to click ‘Send again’ three times. After the third attempt the link will no longer work and you will have to return to the merchant site or call us:
  • Personal customers on 0345 600 2882
  • Business customers on 0345 850 9515

  Lines Open: Monday to Friday 8am to 8pm, Saturday and Sunday 9am to 4:30pm

• If you still haven’t received your passcode, check the last four digits shown on screen are correct.
• If the number is correct then you may have opted out, intentionally or unintentionally, to receive certain text messages from your network provider.
• You can ‘Opt In’ again, by texting OPT IN to 60999 (standard rate text for your network provider applies).
• Please note that the amount of time taken by your network provider to opt you back in may result in your transaction being timed out and you may be returned to the merchant site.
• If you still do not receive a verification code, then contact us for more help.

No – unfortunately we will only send you the one-time passcode by SMS text, not by email or any other channel.

You’ll know that the text if from us because the sender on the text message will be ‘DanskeBank’ and the text will not identify either you or your card information such as PIN numbers or account details.

It will look like this:

Yes – you can complete 3D Secure payments in-app.

The below may prove useful if you are having difficulty navigating between screens however please be aware that some devices may function differently.

Android

• Open your Message App before you begin the process of making the payment and select the Danske Bank message thread
• Go to your App & proceed to make your purchase
• Open multiple windows by using the square icon at the bottom of your screen
• This function will allow you to view your 6 digit passcode along with the 3D Secure verification screen

IOS/Apple

• Open your Message App before you begin the process of making the payment and select the Danske Bank message thread
• Go to your App & proceed to make the purchase
• Open multiple windows by double clicking your phone's home button at the bottom of your screen
• This function will allow you to view your 6 digit passcode along with the 3D Secure verification screen

You can contact your network provider or phone manufacturer if you require additional information about the functionality of your phone.

Any additional cardholder will need to register their mobile phone to use 3D Secure at participating merchants.

Cards are issued to individual cardholders and should not be used by anyone other than the cardholder.