Every time you log on to eBanking, we’ll use two factor authentication to make sure it’s really you, using one of two methods:
- Our security app, Danske ID
- An eSafeID device
We’ll only ever ask you to approve a log on or payments using these methods but never to approve a refund. If you receive a request to approve a refund or a payment you have not made, do not approve the request and contact us straight away on 0800 917 7657 or via the number on the back of your card.
When you log on to the Mobile Bank app for the first time, you’ll need to set up our security app, Danske ID. This will register your device to you, so if you try and log on to the Mobile Bank app from a new device, we’ll check to make sure it’s really you. If your phone supports it you can log on with fingerprint or face recognition for even greater peace of mind.
Mobile Bank is updated on a monthly basis to both add new features and keep it as secure and safe as possible.Learn more about Danske ID Learn more about eSafeID