Feel safe and secure online

We’re always working to protect our customers. Here are some of the ways we keep you safe online so you can be confident your money is secure when banking and shopping online.

What we’ll ask you for

We may, at times, ask you for additional security information when you bank or shop online to make sure it’s you, also known as Strong Customer Authentication. This ‘two factor authentication’ means that we’ll need something from two of the three following categories in order to verify your identity.

  • Secure padlock icon

Something you know, like a passcode or password

  • Smartphone icon

Something you have like a mobile phone or eSafeID

  • finger print

Something unique to you, your fingerprint or face ID

How we protect you: When banking online

How we protect you: When shopping online

How you can protect yourself

Learn more about staying safe online

Keep it safe: Fraud & scams

Find out about common scams and get advice on how to stay safe from online fraud.

Learn more
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