Feel safe and secure online

Every time you log on to eBanking, we’ll use two factor authentication to make sure it’s really you, using one of two methods:

• Our security app, Danske ID
• An eSafeID device

We’ll only ever ask you to approve a log on or payments using these methods but never to approve a refund. If you receive a request to approve a refund or a payment you have not made, do not approve the request and contact us straight away on 0800 917 7657 or via the number on the back of your card.

When you log on to the Mobile Bank app for the first time, you’ll need to set up our security app, Danske ID. This will register your device to you, so if you try and log on to the Mobile Bank app from a new device, we’ll check to make sure it’s really you. If your phone supports it you can log on with fingerprint or face recognition for even greater peace of mind.

Mobile Bank is updated on a monthly basis to both add new features and keep it as secure and safe as possible.

When transferring money to someone you’ve never paid before within eBanking or approving payments over £1,000 on the Mobile Bank app, we’ll ask you for an extra security check using our security app, Danske ID or an eSafeID device.

We’ll only ever ask you to approve payments using these methods but never to approve a refund. If you receive a request to approve a refund or a payment you have not made, do not approve the request and contact us straight away on 0800 917 7657 or via the number on the back of your card.

You can change your own contactless transaction limit within the Mobile Bank app (or by calling us or visiting any branch)

Your card will have a default limit of £100 however you can select a limit of your choice from £0-£100. If you prefer, set a limit of £0 so no funds can be transferred via contactless payments using your card.

To change your limit, log on to the Mobile Bank app and navigate to the ‘Cards’ tab along the top. Select the card you’d like to change the limit for and then select 'Card settings' from the menu. Click on ‘Spending limits’ and select ‘Contactless Limit (per transaction)'. Enter the new contactless limit you would like to set and when ready, select 'Done' to save your changes.

Changing this limit does not affect the value of items which you are able to pay for using your card PIN at the point of sale or the amount you can spend using cards in your digital wallet.

Confirmation of Payee is a name-checking service introduced as part of the payment journey, adding an extra layer of security when someone is making a payment to your account for the first time.

If you are receiving a payment from someone (who is a customer of a participating bank), Confirmation of Payee will reassure the sender that it’s you getting the money and not someone else. Therefore, it is important to make sure that the name on your account is correct, up to date, and that the sender is aware of the account type they are paying (personal or business).

If you notice suspicious activity on your account, or your card is lost or stolen, you can easily block your card using our Mobile Banking app or eBanking to avoid any further transactions from taking place.

You can also geoblock your card which will allow you to manage where your card can be used reducing the likelihood of fraud. Your card can be managed across three areas: the UK only, abroad or online for internet transactions. Learn more about how to geoblock your card.

In order to keep track of any payments made using your card or coming from your account, we recommend turning on payment notifications on the Mobile Banking app.

We will never ask for your PIN, password or codes we send you in order to approve a log on to eBanking or a payment request and we will never ask you to share your computer screen with us while you're logged on to eBanking. Never share any of your log on details with anyone else.

Never approve any log-on or payment requests unless it is for a transaction you have made yourself. If you receive a code when you haven’t made an online purchase, please contact us straight away on 0800 917 7657 or via the number on the back of your card.

Danske Bank or the police will never as you to move money from your account for security purposes, but fraudsters will. If you receive a call like this, please hang up and contact us on 0800 917 7657 or via the number on the back of your card.

We will never ask you to click a link within a text message or email requesting account details or asking you to log on to eBanking. Emails from us will always be personalised to you rather than referring to you as ‘Dear Customer’.

If you've received an email you’re not quite sure about, forward it to the Government's Suspicious Email Reporting Service at report@phishing.gov.uk, then delete it. Forward any suspicious texts to 7726 free of charge, and then delete them. Doing this will help protect others.

It is important to keep all your contact details up to date, including your correct mobile phone number, so you can be kept up to date if we notice any suspicious activity on your account. If you need to check or update your mobile number you can do this within eBanking or the Mobile Bank app. Learn more.