Feel safe and secure online

Every time you log on to eBanking, we’ll use two factor authentication to make sure it’s really you, using one of two methods:

• Our security app, Danske ID
• An eSafeID device

We’ll only ever ask you to approve a log on or payments using these methods but never to approve a refund. If you receive a request to approve a refund or a payment you have not made, do not approve the request and contact us straight away on 0800 917 7657 or via the number on the back of your card.

When you log on to the Mobile Banking app for the first time, you’ll need to set up our security app, Danske ID or use an existing eSafeID device. This will register your device to you, so if you try and log on to the Mobile Banking app from a new device, we’ll check to make sure it’s really you. If your phone supports it you can log on with fingerprint or face recognition for even greater peace of mind.

Mobile Banking is updated on a monthly basis to both add new features and keep it as secure and safe as possible.

When transferring money to someone you’ve never paid before within eBanking or approving payments over £1,000 on the Mobile Banking app, we’ll ask you for an extra security check using our security app, Danske ID or an eSafeID device.

We’ll only ever ask you to approve payments using these methods but never to approve a refund. If you receive a request to approve a refund or a payment you have not made, do not approve the request and contact us straight away on 0800 917 7657 or via the number on the back of your card.

You can change your own contactless transaction limit within the Mobile Banking app (or by calling us or visiting any branch).

Your card will have a default limit of £100 however you can select a limit of your choice from £0-£100. If you prefer, set a limit of £0 so no funds can be transferred via contactless payments using your card.

To change your limit, log on to the Mobile Banking app and navigate to the ‘Cards’ tab along the top. Select the card you’d like to change the limit for and then select 'Card settings' from the menu. Click on ‘Card limits’ and select ‘Contactless Limit (per transaction)'. Enter the new contactless limit you would like to set and when ready, select 'OK' to save your changes.

Changing this limit does not affect the value of items which you are able to pay for using your card PIN at the point of sale or the amount you can spend using cards in your digital wallet.

Confirmation of Payee is a name-checking service introduced as part of the payment journey, adding an extra layer of security when someone is making a payment to your account for the first time.

If you are receiving a payment from someone (who is a customer of a participating bank), Confirmation of Payee will reassure the sender that it’s you getting the money and not someone else. Therefore, it is important to make sure that the name on your account is correct, up to date, and that the sender is aware of the account type they are paying (personal or business).

If you notice suspicious activity on your account, or your card is lost or stolen, you can easily block your card using our Mobile Banking app or eBanking to avoid any further transactions from taking place.

You can also geoblock your card which will allow you to manage where your card can be used reducing the likelihood of fraud. Your card can be managed across three areas: the UK only, abroad or online for internet transactions. Learn more about how to geoblock your card.

In order to keep track of any payments made using your card or coming from your account, we recommend turning on payment notifications on the Mobile Banking app. Learn more about how you can enable Mobile notifications.

Strong Customer Authentication helps you shop safely online when using your debit or credit card by asking for additional information to help confirm that it’s really you making the payment.

Online retailers may ask you for one of two methods to approve online purchases; our security app, Danske ID or you can use a unique one-time passcode we send you by text along with a password, set by you. If you need to check or update your mobile number you can do this within eBanking or the Mobile Banking app. Learn more.

We will not ask for your PIN, password or any codes we send by text message. We will also not ask you to share your computer screen with us while you are logged on to eBanking.

Treat your log-on details like a key to your account and keep them to yourself. Do not share them with anyone else, for any reason.

Only approve log-on or payment requests when you are sure they relate to something you are doing yourself, such as logging on or making a purchase.  Danske ID is never used to block or decline a transaction.

If you receive a code and you have not made an online purchase or logged on, do not use the code or give it to anyone. Please contact us straight away by calling 159 or by using the number on the back of your debit card.

Danske Bank, law enforcement or other genuine firms will never ask you to move money out of your account for security reasons, but fraudsters do.

If you receive a call asking you to transfer money for ‘security purposes’, end the call and contact us straight away by calling 159 or by using the number on the back of your debit card.

We will not ask you to click a link in a text message or email to provide account details or to log on to eBanking. Emails from us will be personalised to you, rather than referring to you as ‘Dear Customer’. Fraudsters often use this as a way to gather information as the first part of a scam.

If you receive an email you are not sure about, you can forward it to the Government’s Suspicious Email Reporting Service; report@phishing.gov.uk, then delete it.

You can also forward any suspicious text messages to 7726. For WhatsApp, use the ‘Report & Block’ function. These actions help to protect others as well as you.

It is important to keep all your contact details up to date, including your correct mobile phone number, so you can be kept up to date if we notice any suspicious activity on your account. If you need to check or update your mobile number you can do this within eBanking or the Mobile Banking app. Learn more.