Digital banking video guides

These video guides for eBanking and the Mobile Bank app will help get you started with digital banking from home – or wherever you are! Digital banking with Danske Bank is safe and easy, and we are here to support you if you need us.

If you aren’t registered for eBanking yet, register now and find out for yourself how easy and convenient it is!


How to log on to eBanking for the first time

Just received your eBanking registration details? Watch this video to help you log on for the first time. eBanking is best viewed on a desktop or tablet.


Installing and activating Danske ID for the first time

Danske ID is our security app, and makes eBanking log on and other Danske Bank security checks easier. Watch this video to help you get set up.


How to approve a request using Danske ID

Already set up Danske ID but not sure how to use it? This video will walk you through the process.


How to set up your password to approve online card purchases

If you have received your letter about shopping online and setting up your card password, watch this video to help you get started.



How to block, unblock or reorder your card, or get a PIN reminder

If you think your card is lost or stolen, or you need a reminder of your PIN, you can manage it with the Mobile Bank app or eBanking.

TIP: it’s quickest on the app!


How to manage Direct Debits and standing orders

You can set up and amend standing orders, and cancel Direct Debits using eBanking.



How to change your contact details

Moved house or got a new phone number? Let us know quickly and easily using the Mobile Bank app or eBanking.



How to transfer money

Need to pay a bill, or transfer money to another account? You don’t have to visit a branch, you can do it with the Mobile Bank app or eBanking.


How to transfer funds abroad and order foreign currency

You can order foreign currency to collect at a branch, or make a transfer in a non-sterling currency, all through eBanking.

You can find our current exchange rates on our Mobile Bank app, on eBanking, or on our Danske Bank Exchange Rates webpage.

Need some technical help?

If you’re experiencing general technical problems, please call eBanking support on 0345 603 1534.

Our opening hours are:

  • 8.00am-8.00pm Monday to Thursday
  • 8.00am-5.00pm on Friday
  • 9.00am-5.00pm on Saturday and Sunday

Except for bank holidays or other holidays in Northern Ireland when the bank is not open for business. Call charges may vary.

Keeping you safe online

Our digital banking systems are secure, but you can find out more about common scams, get advice on how you can keep yourself and your family safe from fraud and learn how our security systems work on our Keep it safe page.

Important information

Our app is available to eBanking customers on iOS and Android devices. You must be registered for and have logged on to eBanking using your electronic signature to use Danske Mobile Bank. This service may be temporarily unavailable when we are carrying out routine maintenance.

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