Accessibility and site requirements
Accessibility Statement
On this page, you can find information about the accessibility of digital services provided by Danske Bank in Northern Ireland. We want to ensure that all our digital services are accessible to everyone, regardless of their needs, device, or situation.
Our Approach
To make our online services easy to use, we follow the A and AA level criteria of the Web Content Accessibility Guidelines (WCAG) 2.1. We are actively working to improve our digital services by implementing solutions that ensure everyone can access them. Here is what we do:
- We make it easier to navigate content smoothly with clear layouts.
- We control content that changes quickly, with options to pause if needed.
- We allow you to access our website easily in different ways, like using voice commands and touchscreens, to assist those who cannot use a traditional mouse or keyboard.
- We make it easier for you to find and fix errors with clear instructions and feedback.
- We provide text for images and videos, to support users using assistive technologies.
- We ensure text is easy to see with good colour contrast.
- We use correct language settings for screens and sections with language changes, to help assistive language technologies.
- We allow you to zoom in or resize content without losing clarity or functionality.
Limitations
We strive to ensure our digital services are accessible to all customers. However, we understand that some aspects may be challenging to access, and we are actively working to improve these. Current areas for improvement include, readability, navigation and content structures on platforms such as the Website, eBanking, District and Mobile Bank.
Accessibility Feedback and Contact Details
If you have trouble accessing our digital services, we want your feedback so we can improve. Please let us know if you have any problems or have ideas for improvements.
Please contact our customer service at 0345 600 2882 or provide feedback.
