Updating your personal details

  • Change your phone number or email address

    Change your phone number or email address

    Log on to eBanking, click on Contact, then Personal data and edit your details.

  • Tell us if your name has changed

    Tell us if your name has changed

    Please call into your nearest branch with the original documents that confirm your new name.

  • Change of address

    Change of address

    You can update your address by sending us a secure mail via eBanking or Mobile/Tablet App, in person at any local branch (with a form of photographic ID) or by signed letter.

    How to send a secure mail via eBanking:

    1. Log on to eBanking
    2. Select ‘Contact’ from the top right-hand menu
    3. Select ‘New message’
    4. When you’ve finished typing your request and new address, click ‘Send message’
    5. You’ll be asked to enter your password.

    How to send a secure mail through the Mobile Bank App:

    • Log on to the app
    • Tap ‘Messages’
    • Tap the pencil icon in the top right corner
    • Choose category and type your message

    Post a signed letter to your branch detailing your new address. You can find your branch address by searching our branch locator.