How to update your contact details

  • Change your phone or mobile number

    You can update or check your mobile number easily on the Mobile Bank app or eBanking.

    On Mobile Bank

    • After you've logged on, tap 'Profile' at the bottom of the screen.
    • Tap ‘Add phone’, or your existing ‘Mobile (personal)’ number, to update your details.

    On eBanking

    • After you’ve logged on, select ‘Contact’ at the top right of the screen
    • Select ‘Personal Data’ and ‘edit’ - you can then enter or update your mobile number
    • Enter your eBanking passcode and select ‘OK’ to save your details.


  • Change your email address

    You can update or check your email address easily on the Mobile Bank app or eBanking.

    On Mobile Bank

    • After you've logged on, tap 'Profile' at the bottom of the screen.
    • Tap ‘Add email’, or one of your existing email addresses, to update your details.

    On eBanking

    • After you’ve logged on, select ‘Contact’ at the top right of the screen
    • Select ‘Personal Data’ and ‘edit’ - you can then enter or update your email address in the ‘email (home)’ field.
    • Enter your eBanking passcode and select ‘OK’ to save your details.


  • Change or update your name

    If your name has changed, please call into your nearest branch with original documentation that confirms your new name. Find your nearest branch with our branch locator.


  • Change your address

    You can update your address by sending us a secure mail via eBanking or the Mobile Bank App, in person at any local branch (with a form of photographic ID) or by signed letter.

    How to send a secure mail via eBanking:

    • Log on to eBanking
    • Select ‘Contact’ from the top right-hand menu
    • Select ‘New message’
    • When you’ve finished typing your request and new address, click ‘Send message’
    • You’ll be asked to enter your passcode.

    How to send a secure mail through the Mobile Bank App:

    • Log on to the app
    • Tap ‘Messages’
    • Tap the pencil icon in the top right corner
    • Choose ‘Update contact details’ category and type your message.
    • When you’ve finished typing your message, click ‘Send’.

    If posting a signed letter to your branch detailing your new address, you can find your branch address by searching our branch locator.