Updating your personal details

  • Change your phone number or email address

    Change your phone number or email address

    Log on to eBanking, click on Contact, then Personal data and edit your details.

  • Tell us if your name has changed

    Tell us if your name has changed

    Please call into your nearest branch with the original documents that confirm your new name.

  • Change of address

    Change of address

    You can update your address by sending us a secure mail via eBanking or Mobile/Tablet App, in person at any local branch (with a form of photographic ID) or by signed letter.

    How to send a secure mail via eBanking:

    1. Log on to eBanking
    2. Select ‘Contact’ from the top right-hand menu
    3. Select ‘New message’
    4. When you’ve finished typing your request and new address, click ‘Send message’
    5. You’ll be asked to enter your password.

    How to send a secure mail via Mobile/Tablet App:

    1. Log on to App
    2. Select ‘Contact’ from the wheel
    3. Select ‘New message’
    4. When you’ve finished typing your request and new address, click ‘Send’
    5. You’ll be asked to enter the security code from your access ID card

    Post a signed letter to your branch detailing your new address. You can find your branch address by searching our branch locator.