Payment Transaction History Retention Policy

Under the Competition and Markets Authority’s Retail Banking Market Investigation Order 2017 we must give payment transaction history to Personal Current Account (PCA) and Business Current Account (BCA) customers when you close an account.

You’ll get up to 5 years of transaction history free unless you tell us you don’t want it.

This policy applies to customers and former customers who have closed a PCA or BCA and have chosen to receive the transaction history for that account.

It doesn’t apply if you’ve chosen not to receive the transaction history for any PCA or BCA you’ve closed.

When you close a PCA or BCA, we’ll offer up to 5 years of transaction history for that account.

We ‘ll provide this electronically in a secure Statement Folder, which you can access at www.danskebank.co.uk.

If you close a PCA or BCA through the Current Account Switching Service, we ‘ll set up your Statement Folder automatically.

In exceptional cases, you can ask for paper copies which you must collect from a Danske Bank branch.

To access Statement Folder, you need your customer number and a temporary PIN. We’ll post these separately - your customer number first, then your temporary PIN two days later.

The temporary PIN will expire after 60 days. If you don’t use it in time, you’ll need to ask us for a new one.

You can access your Statement Folder and your transaction history for 5 years from the date your PCA or BCA was closed.