If you get your phone back or get a new phone
Contact our Customer Support team on 0345 603 1534 to have your eBanking suspension lifted, enabling you to log back on to eBanking or the Mobile Bank app.
If the Danske ID app was blocked, you’ll have to reactivate the Danske ID app in order to gain access to eBanking, approve payments over £1,000 within the mobile bank app and approve online card payments.
Remember you will need your eBanking user id and passcode to activate the Danske ID app (these are the same details you use to log on to the Mobile Bank app). If you can’t remember your user id, you can contact Customer Support on 0345 603 1534.
Go to the app store, search for Danske ID and download the app. Then follow the instructions on screen.
You may find the below helpful
Important: It is only possible to have the Danske ID app active on one device at a time. Any previously activated device will be deactivated when you choose to activate Danske ID on a new device.