- On the top right hand side, click ‘More’ (the 3 dots under the close window button), then ‘History’
- Once the new window has opened, click ‘Clear browsing data’ on the left hand side, then select from the drop-down menu how much history you want to erase
- Choose the boxes you want Chrome to delete, then click ‘Clear data’
We’re here to help you take back control of your money.
Everyone has the right to financial independence. If your partner, family member, carer or anybody else is controlling your money without permission including running up debts in your name, then it’s financial abuse. We can support if you, or someone else you know, is impacted by financial abuse.
In an Emergency
If you or your children are in immediate danger, dial 999 to call the police. If you can’t talk, use the silent solution by dialling 999 followed by 55 to alert the police you are in a genuine emergency.
24 hour Domestic and Sexual Abuse Helpline
The Domestic and Sexual Abuse helpline is open to women and men affected by domestic abuse or violence. This free telephone service is available 24 hours a day, 365 days a year. Call free and in confidence on 0808 802 1414.
Financial abuse is a form of domestic abuse and it happens when someone tries to control another person’s ability to receive, use and maintain their own money. It involves coercive or controlling behaviour which can make it very difficult for someone to be independent, resist control and leave their abuser.
Financial abuse can take a variety of different forms and can happen to anyone of any age in any type of relationship. Abusers can be partners, family members, friends or carers.
Whether it’s accompanied by aggression or physical violence or not – it can leave you feeling isolated, lacking in confidence and trapped.
If you're affected by financial abuse, we can offer support to help you regain control of your finances. The most important thing is that you talk to someone - there is always help available to you.
What financial abuse looks like
Financial abuse can happen to anyone, no matter their age, gender, ethnicity, class, religion or disability. It’s usually carried out by a partner, family member, friend or carer who might:
You or someone you know may be affected by financial abuse. Here are some questions which might help you recognise if this is the case.
Financial abuse can be when someone:
- Stopped you from having access to your bank account or insisted their name be added to your accounts.
- Prevented you from spending on essentials items like food and bills.
- Asked you to account for everything you spend.
- Insisted you give them your income from salary or benefit payments.
- Takes out money or gets credit or loans in your name without your knowledge or permission.
- Spend your household budget on other things without telling you.
- Forces you to put all the household bills in your name.
- Has offered to buy shopping or pay bills with your money, but you don’t see this happening.
- Withdraw money from your account without your knowledge or permission.
- Puts pressure on you to draw down, transfer or stop making pension payments.
- Makes you take out or stop paying for insurance policies.
Get in touch Now
If you're affected by financial abuse, we can offer support to help you. Our teams are trained to help in these kind of situations and will be respectful and confidential. Where appropriate, they will tailor solutions to your individual circumstances and work with you to make your banking safe and secure.
If it is safe to do so, call us in confidence on 0345 601 0089.
(Opening hours - Mon-Fri: 8am-6pm / Sat & Sun: 9am-5pm)
Send us a secure message through our Mobile App (Messages > click the pencil icon) or eBanking (under Contact > New message).
If you prefer to speak to someone face to face, call into any of our branches.
Government Emergency Alerts
A nationwide emergency alert set people's phones off for 10 seconds on Sunday 23 April.
This alert could have put victims of abuse at risk by exposing the existence of a secret phone to their abuser.
It is not enough to switch your phone to silent mode as the emergency alert will override this.
A message will pop up along with a sound and vibration that will stop automatically after 10 seconds.
How to turn Government Emergency Alerts off
- On iPhones and Android phones and tablets, people can search settings for "emergency alerts" and turn off "severe alerts" and "emergency alerts".
- On Huawei devices running EMUI 11 or older, search settings for "emergency alerts" and turn off "extreme threats", "severe threats", and "show amber alerts".
- Refuge have created a video for iPhone & Android users for Managing Emergency Alerts on your phone to stay safe if you're experiencing domestic abuse (YouTube)
Information and resources
Offers guidance and advice on spotting the signs of abuse, how to leave safely and regain control of your finances.
It's your Money provides information on what to do when financial abuse happens and the support customers can get from their financial services firm.
Surviving Economic Abuse: Transforming responses to economic abuse Surviving Economic Abuse (SEA) is a UK charity dedicated to raising awareness of economic abuse and transforming responses to it. They work to ensure that women are supported not only to survive, but also to thrive.
MAP NI - The Men's Advisory Project Northern Ireland Website or call for confidential support and information on 028 9024 1929
Switchboard LGBT+ Helpline offers advice and understanding to LGBT+ people
Age UK advice page
Age UK Advice Line: 0800 678 1602: Lines are open 8am-7pm, 365 days a year.