If you have a new eSafeID device, you’ll need to activate your device before using it.

Please visit our Activation Portal.

• Enter your eBanking UserID and Passcode. Then click the ‘Continue’ button.
  
  
• You’ll then be asked for a One-Time Password. You can choose to activate your eSafeID via a One-Time Password sent to the mobile phone number we hold for you on our system.

If we do not hold the correct mobile number for you, you can activate your eSafeID by visiting your local branch with personal ID.

• If you have successfully entered your One-Time Password. Click ‘Continue to Log on’ to complete the process.
  

Note: If the one time password from the SMS sent to your phone is entered incorrectly it will be blocked after 5 attempts.

How do I order eSafeID device?

Danske ID forms part of your secure digital signature - information that helps the Bank to recognise that it’s you online.

For many customers it’s an easy and simple way for them to approve their online activity.

Danske ID is also a versatile and inclusive solution which is compatible with Voiceover/Talkback software for our visually impaired customers.

If you wish to use our Mobile Banking app you will need to download and activate Danske ID.

Should you still feel that you would prefer to have an eSafeID device you can order one by popping into your local branch or by phoning 0345 603 1534 and select option 2 to order.

If you are calling from outside the UK, please contact us on +4428 9004 9219.

Lines are open Mon – Thurs: 8am – 8pm Fri: 8am – 5pm Sat & Sun: 9am – 5pm.

Having trouble using your eSafeID device? Please consider the following;

• When attempting to log into eBanking, does the serial number on screen match that of the number located on the back of your device? If not you’ll need to contact the Bank to have that corrected.
• Is the eSafeID device your own?
• Do you have more than one eSafeID device? You may need to contact us to fix this.
• Do you have more than one set of eBanking credentials?
• Have you received a new eSafeID device recently?

If you’re still having trouble with your device you can contact our eBanking support team on 0345 603 1534 or +4428 9004 9219 if you’re contacting us from outside the UK. Our lines are open Mon – Thurs: 8am – 8pm Fri: 8am – 5pm Sat & Sun: 9am – 5pm.

If you lose your eSafeID device, suspect that someone else is using it or that it is broken, you must block it immediately by contacting our eBanking Customer Support team.

When speaking with the team you will be asked to provide your UserID. It is important to note that under no circumstances will we ever ask you for your Passcode.

You can re-order a new eSafeID device as soon as your old device has been blocked by contacting the Bank.

Via phone on 0345 603 1534 or +4428 9004 9219 if you’re contacting us from outside the UK.

Our lines are open Mon – Thurs: 8am – 8pm Fri: 8am – 5pm Sat & Sun: 9am – 5pm Or via your local Branch.