Brexit Update: Any changes to our website and documentation required to reflect the UK’s departure from the EU are in progress Find more information on Brexit.

Coronavirus help and support

If you need support with your repayments, including requesting a payment deferral, or have other money worries, we’re here to help.

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Banking from home

Manage your money with our online and mobile banking, any time, anywhere.

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Watch our new video guides

Document upload facility

If you’ve been asked to submit documents for proof of identity or address, or in advance of a meeting with us, you can upload your documents securely online.

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Depending on the outcome of the UK/EU trade negotiations during the Brexit transition period, there could be implications for some of our customers.

Keep an eye on this page to see details as they emerge.

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Personal current accounts overall service quality score

Independent service quality survey results

As part of a regulatory requirement, an independent survey was conducted to ask customers of the 9 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.

Further information and full results are available on the link below.

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Information about personal current account services

We’re required by the Financial Conduct Authority to publish some information about our personal current account services.

This includes, amongst other things:

  • how to open a current account with us, and what you’ll need to do;
  • how and when you can contact us if you have a question or concern.
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Main Phone

0345 600 2882
  • Main phone opening hoursMon-Fri: 8am-6pm / Sat & Sun: 9am-5pm

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eBanking customer support

NI/UK: 0345 603 1534 Outside NI/UK: +44 28 9004 9219

Opening hours
Mon – Fri: 8am – 8pm*

Sat & Sun: 9am – 5pm

* Except Bank Holidays

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