Coronavirus – customer support
If your income has been affected by the disruption from coronavirus, we’re here to support you.Find out more
Coronavirus – mortgage payment holiday
If you think you'll struggle to make your monthly mortgage payments because of coronavirus, we can help by offering you a mortgage payment holiday of up to 3 months.Find out more
Flight and holiday cancellations
Claim a refund if you have been impacted by travel cancellations.
Independent service quality survey results
As part of a regulatory requirement, an independent survey was conducted to ask customers of the 9 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.
Further information and full results are available on the link below.
Information about personal current account services
We’re required by the Financial Conduct Authority to publish some information about our personal current account services.
This includes, amongst other things:
- how to open a current account with us, and what you’ll need to do;
- how and when you can contact us if you have a question or concern.