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Financial results full year 2019

Financial results - 12 months to end December 2019

Read our financial results for the 12 months to end December 2019.

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Personal current accounts overall service quality score

Independent service quality survey results

As part of a regulatory requirement, an independent survey was conducted to ask customers of the 9 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.

Further information and full results are available on the link below.

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Information about personal current account services

We’re required by the Financial Conduct Authority to publish some information about our personal current account services.

This includes, amongst other things:

  • how to open a current account with us, and what you’ll need to do;
  • how and when you can contact us if you have a question or concern.
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