In this case we should be able to release the money under what’s called a Small Estates Indemnity which can be dealt with at any of our branches.
Supporting you through bereavement
Losing someone is distressing and when it comes to sorting out their financial affairs, we understand it can be difficult to know where to start.
To make things as simple as possible for you, this guide will help explain what we’ll need when one of our customers has passed away, and set out the processes we’ll need to follow.
We’ll use some legal terms that you may not be familiar with, so we’ve included a glossary to help you understand them.
Our Bereavement Support Team are also happy to explain anything that you don’t understand.
Coping with your loss financially
The loss of a loved one can have a significant impact on your financial future. If you feel you need support, we’re happy to speak to you about your finances and how to manage them in the days ahead. Please get in touch on 0345 600 2882.
Letting us know
Although you don’t have to, you may wish to ask a solicitor to handle the financial side on your behalf. If so, then they will look after this for you. Otherwise, to tell us one of our customers has passed away, please:
What we’ll need
Please tell us:
- The deceased’s name, address and date of birth
- The date they passed away
- The contact details of who will be looking after their estate. This may be the next of kin, a solicitor or, if there’s a Will, an Executor.
Don’t worry if:
- you don’t know the account details of the person who’s passed away.
- you don’t have the death certificate when you first contact us, you can give it to us at a later stage.
What happens next?
The next steps will depend on your circumstances, however one of our dedicated team will guide you through the process.
Dealing with the estate
Payment of urgent expenses
Funeral costs - If the person who has passed away has a sole account in their own name, we may be able to release money for funeral expenses at any of our branches. We may also be able to make a part payment if there isn’t enough money to settle the full bill.
What happens to the bank accounts?
Help and information
Coping with your loss emotionally
Understanding inheritance tax
Inheritance tax may be due on the estate, depending on its total value.
Money can be released towards the payment of inheritance tax before matters are finalised. For further information please refer to UK Government advice on inheritance tax.
If your loved one has died overseas (outside the island of Ireland)
|Administrator||The person or people who obtains Letters of Administration to deal with the deceased’s estate when there is no Will.|
|Assets||Any property, money or possessions that belonged to the deceased person.|
|Death Certificate or Coroners Certificate||A legal document confirming a person’s death.|
|Estate||The total value of everything owned by the deceased at the date of death such as money, property and possessions.|
|Executor||A person or people named in the Will whose responsibility is to carry out the deceased’s wishes.|
|Grant of Probate||This legal document authorises the executors to deal with the estate and fulfil the deceased’s wishes, as outlined in their Will.|
|HMRC||Her Majesty’s Revenue and Customs, sometimes known as the Inland Revenue or, informally, the ‘tax man’.|
|Inheritance tax||The tax that must be paid from the estate to HMRC when the value of the estate exceeds a certain amount.|
|Intestate||A person who dies without having made a legal Will.|
|Letters of Administration||If a valid Will doesn’t exist, this legal document authorises the administrators to deal with the deceased’s property and financial affairs.|
|Next of kin||
The next of kin is the closest relative. The ranking order is:
|Personal representative||The person responsible for dealing with the estate - the executor, administrator or next of kin.|
|Small Estates Indemnity||A form that may be used by us to release money if the deceased held a total amount below £50,000.|
|Will||A legal document that outlines what you want to happen to your assets when you die.|