Supporting you through bereavement

Losing someone is distressing and when it comes to sorting out their financial affairs, we understand it can be difficult to know where to start.

To make things as simple as possible for you, this guide will help explain what we’ll need when one of our customers has passed away, and set out the processes we’ll need to follow.

We’ll use some legal terms that you may not be familiar with, so we’ve included a glossary to help you understand them.

Our Bereavement Support Team are also happy to explain anything that you don’t understand.

Coping with your loss financially

The loss of a loved one can have a significant impact on your financial future. If you feel you need support, we’re happy to speak to you about your finances and how to manage them in the days ahead. Please get in touch on 0345 600 2882.

How to let us know

Although you don’t have to, you may wish to ask a solicitor to handle the financial side on your behalf. If so, then they will look after this for you. Otherwise, to tell us that one of our customers has passed away, please use any of the following options:

What we’ll need

Please tell us:

  • The deceased’s name, address and date of birth
  • The date they passed away
  • The contact details of who will be looking after their estate. This may be the next of kin, a solicitor or, if there’s a Will, an Executor.

Don’t worry if:

  • you don’t know the account details of the person who’s passed away.
  • you don’t have the death certificate when you first contact us, you can give it to us at a later stage.


Please use our online form to tell us about the passing of a loved one.

Submit details

Upload your Documents

If you have a death certificate or coroners report. Please convert it into a digital format and attach it here to the customer file using our uploader facility.

Upload documents

Other options

Phone 0345 600 2882
(lines are open between 8am - 6pm Monday to Friday, 9am - 1pm Saturdays and closed Sundays.)

Visit one of our branches

Write to us at:
Bereavement Support Team
Danske Bank
Killeaton House
41 Mosside Road
BT17 9HH

If you decide to speak to us by telephone or by visiting one of our branches, please remember you can still use our uploader facility afterwards if you still need to upload your documents.

What happens next?

The next steps will depend on your circumstances, however one of our dedicated team will guide you through the process.

Dealing with the estate

Payment of urgent expenses

Funeral costs - If the person who has passed away has a sole account in their own name, we may be able to release money for funeral expenses at any of our branches. We may also be able to make a part payment if there isn’t enough money to settle the full bill.

What happens to the bank accounts?

Help and information

  • Understanding inheritance tax

    Inheritance tax may be due on the estate, depending on its total value.

    Money can be released towards the payment of inheritance tax before matters are finalised. For further information please refer to UK Government advice on inheritance tax.


Term Definition
Administrator The person or people who obtains Letters of Administration to deal with the deceased’s estate when there is no Will.
Assets Any property, money or possessions that belonged to the deceased person.
Death Certificate or Coroners Certificate A legal document confirming a person’s death.
Estate The total value of everything owned by the deceased at the date of death such as money, property and possessions.
Executor A person or people named in the Will whose responsibility is to carry out the deceased’s wishes.
Grant of Probate This legal document authorises the executors to deal with the estate and fulfil the deceased’s wishes, as outlined in their Will.
HMRC Her Majesty’s Revenue and Customs, sometimes known as the Inland Revenue or, informally, the ‘tax man’.
Inheritance tax The tax that must be paid from the estate to HMRC when the value of the estate exceeds a certain amount.
Intestate A person who dies without having made a legal Will.
Letters of Administration If a valid Will doesn’t exist, this legal document authorises the administrators to deal with the deceased’s property and financial affairs.
Next of kin

The next of kin is the closest relative. The ranking order is:

  1. Spouse or civil partner
  2. Children
  3. Grandchildren
  4. Parents
  5. Brothers and sisters
  6. Aunts and uncles (if they’re blood relatives)
  7. Cousins
Personal representative The person responsible for dealing with the estate - the executor, administrator or next of kin.
Small Estates Indemnity A form that may be used by us to release money if the deceased held a total amount below £50,000.
Will A legal document that outlines what you want to happen to your assets when you die.
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