Strong customer authentication

Strong Customer Authentication

Making card payments online has become even more secure. You can now approve these using either Danske ID or a One-Time Passcode and password solution.

What option should I use?

Option 1: Danske ID

You can use our security app to approve online card payments with a swipe if you:

  • Have eBanking*
  • Are a Personal Banking customer
  • Have a smartphone or tablet device

*If you do not have eBanking but would prefer to use Danske ID you can register for eBanking. Expand the Danske ID section below to learn more.

Find out more about Danske ID

Option 2: One-time passcode & password

You can use the unique one-time passcode we send you by text along with a password, set by you, and used each time you make an online purchase if you:

  • Are a Personal or Business Banking customer**
  • Don’t have a smartphone
  • Have a mobile number registered with us

**You can use this option regardless of whether you have or do not have eBanking.

Find out more about this solution

If you don't receive a text message with a One-Time Passcode, we might not have the right mobile number for you but don’t worry, you can check and update this yourself on eBanking or the Mobile Bank app.

On Mobile Bank

  • After you've logged on, tap the profile icon at the bottom of the screen
  • tap 'Mobile (personal)' and enter or update your mobile number.

On eBanking

  • After you've logged on, select 'Contact' at the top right of the screen
  • Select 'Personal data' and 'edit' - you can then enter or update your mobile number
  • Enter your eBanking passcode and select 'OK' to save your details.

First time using the One-time passcode and Password solution for 3DSecure?

First you will need to create your password. You will need your customer number and the Temporary PIN we have sent you. If you don’t have either of these please call us on 028 9004 6622, where we can provide you with your customer number and issue a Temp PIN by text. You will then have 15 minutes to create/change your password.


For all strong customer authentication related queries contact our Customer Support team on 028 9004 6622.

*Customer Support opening hours are:
  • 8.00am-6.00pm Monday to Friday
  • 9.00am-1.00pm on Saturday

Except for bank holidays or other holidays in Northern Ireland when the bank is not open for business.

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