We continue to receive very high call volumes during this difficult time. To enable us to get to more of your calls, we are focussing our efforts and changing our call line opening times to 8am-6pm Monday to Friday, and 9am-5pm at the weekends.

These opening times will replace our normal opening hours until further notice. Our emergency lines for lost and stolen cards and fraud remain open 24/7. If your query is urgent, please hold, we’re working hard to get to your call.


Depending on the outcome of the UK/EU trade negotiations during the Brexit transition period, there could be implications for some of our customers.

Keep an eye on this page to see details as they emerge.

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Business current accounts overall service quality score

Independent service quality survey results

As part of a regulatory requirement, an independent survey was conducted to ask customers of the 5 largest business current account providers if they would recommend their provider to other small and medium enterprises (SMEs). The results represent the view of customers who took part in the survey.

Further information and full results are available on the link below.

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Information about business current account services

We’re required by the Financial Conduct Authority to publish some information about our business current account services.

This includes, amongst other things:

  • how to open a current account with us, and what you’ll need to do;
  • how and when you can contact us if you have a question or concern.
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Need help?

Main Phone

0345 8509 515
  • Main phone opening hoursMon-Fri: 8am-8pm / Sat & Sun: 9am-5pm

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Business eBanking Customer Support

NI/UK: 028 9031 1377 Outside NI/UK: +4428 9031 1377

Opening hours
Opening Hours: Mon-Thur: 8am-8pm*
Fri: 8am-5pm*
Sat: 9am-5pm / Sun: 9am-8pm

* Except Bank Holidays

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