Danske ID

Our security app Danske ID works alongside eBanking and our Mobile Bank app to give you a safer, easier way to keep your account safe and approve payments.

What is it used for?

Danske ID Padlock icon

Danske ID forms part of your secure digital signature - information that helps the Bank to recognise that it’s you online.

It lets you:

  • log on to eBanking
  • approve payments in eBanking
  • set up and amend standing orders in eBanking
  • approve transfers of £1,000 or more on your Danske Mobile Bank app
  • 'bind' (trust) the device you use for mobile banking.
  • You will soon be able to use Danske ID to approve card payments online, keeping you even more secure

How to get started

You need to be registered for eBanking before you can activate Danske ID.

  1. Go to your app store, search for ‘Danske ID’ or use the links below to download the app.

    Download for iPhone  Download for Android
  2. Activate the app by following the instructions on-screen. You'll need your eBanking User ID and Passcode handy. If you can't remember these, you can contact Customer Support on 0345 603 1534 or +442890049219 if calling from outside the UK. Lines are open Mon-Thurs 8am-8pm, Fri 8am-5pm and Sat-Sun 9am-5pm.

    Our activation guide takes you through the steps, or watch our video guide if you are also logging on to eBanking for the first time.

    View Danske ID activation guide
  3. Once you've activated Danske ID, we will tell you when you need to open it - then all you have to do is slide the button to approve!

Using Danske ID to bind your Danske Mobile Bank app to your device

Samsung Galaxy S10 displaying Danske ID lock icon

If you are using the Mobile Bank app for the first time, or for the first time on a new device, you will be asked to 'bind' our app to that device. Simply put, the first time you use the app on a new device, we will ask you for additional security to check that it is you using it.

Once we have that security, we can 'bind' or trust that device when you use it in future.

You can bind the app to a maximum of 3 devices.

When you're asked to bind our Mobile Bank app to your device you will be directed to use Danske ID to verify it's you.

Danske ID Mobile Bank app binding guide

FAQs

  • Will Danske ID work on my device?

    Danske ID will work on devices that support iOS 10 or Android 5.

  • Where can I find my user ID?

    If you use the Mobile Bank app you can find your UserID by logging in and selecting the Profile icon along the bottom of your screen.

    If you are new to eBanking you can find your UserID on the documentation which we sent to you when you first registered.

  • I use Voiceover/Talkback software, can I use Danske ID?

    Yes, you can. Simply follow the activation process as described above under How to get started.

    Then once Danske ID is activated on your device, all you need to do is open the app and tap to approve when the time comes.

  • What does 'bind your device' mean?

    To keep your account secure and make sure that it is really you, when you use our Mobile Bank app for the first time, or on a new device, you will be asked to 'bind' your app to that device.

    Simply put, the first time you use the app on a device, we will ask you for additional security to check that it is you using the device. Once we have that security, we can 'bind' or identifty that device as trusted when you use it in future.

    You can bind your Mobile Bank app to a maximum of 3 devices.

  • What if I dont have a smartphone?

    No problem. We can offer you an eSafeID device instead. The eSafeID is a physical fob which generates a six digit code enabling you to log in securely online.

    To order your eSafeID, pop into your local branch or phone 0345 603 1534 and select option 2 to order. If you are calling from outside the UK, please contact us on +4428 9004 9219.

Important Information

This service may be temporarily unavailable when we are carrying out routine maintenance.

Keeping you safe online

Our digital banking systems are secure, but you can find out more about common scams, get advice on how you can keep yourself and your family safe from fraud and learn how security systems work on our Keep it safe page.