Danske ID requires access to your camera as some approvals may require you to scan a QR code, so please approve when prompted.

Danske ID will work on devices that support a minimum operating system of iOS 13 or Android 8.

If you are new to eBanking you can find your user ID and passcode on the documentation which we sent to you when you first registered.

If you use the Mobile Banking app you can find your user ID by logging in and selecting the Profile icon along the bottom of your screen.

If you have forgotten your passcode, contact our Customer Support team on 0345 603 1534 or +44 289 004 9219 if calling from outside the UK..

Our opening hours are:

• 8.00am-6.00pm Monday to Friday
  
• 9.00am-5.00pm on Saturday and Sunday

Except for bank holidays or other holidays in Northern Ireland when the bank is not open for business.

We’ll issue you with a temporary passcode which you’ll need in order to set up a new passcode on eBanking. Learn more about setting a new passcode.

Yes, you can. Simply follow the activation process as described above under How to get started.

Then once Danske ID is activated on your device, all you need to do is open the app and tap to approve when the time comes.

To keep your account secure and make sure that it is really you, when you use our Mobile Banking app for the first time, or on a new device, you will be asked to 'bind' your app to that device.

Simply put, the first time you use the Mobile Banking app on a device, we will ask you for additional security to check that it is you using the device. Once we have that security, we can 'bind' or identify that device as trusted when you use it in future.

You can bind your Mobile Banking app to a maximum of 3 devices.

If you have a tablet device you will be able to download and use Danske ID to log on to eBanking or approve online card payments. You will need a mobile number to first register.

If you do not have a smartphone or tablet but want to use eBanking, we can offer you an eSafeID device instead. The eSafeID is a physical fob which generates a six digit code enabling you to log on to eBanking securely however the eSafeID device is not compatible with the Mobile Banking app. So if you want to use the Mobile Banking app, you have to use the Danske ID app.

To order your eSafeID, pop into your local branch or phone 0345 603 1534 and select option 2 to order. If you are calling from outside the UK, please contact us on +4428 9004 9219.

To enable notifications:

1. Open your phone settings
2. Select ‘Notifications’
3. Browse and select Danske ID
4. Turn on notifications.

If you open your Danske ID app and you cannot see an approval request waiting for you, you will need to tap the refresh button in order to view the request waiting for approval.

You can only use the Danske ID app on one device at a time. If you have a new phone, you will need to set up Danske ID again on the new device. See our guidance on how to activate Danske ID or watch our video guide.