If you’ve entered your PIN incorrectly three times in a row when using an ATM or at a chip and PIN terminal, we’ll block your PIN as a safety measure to keep your account secure, just in case your card has been lost or stolen and someone else is trying to use it.
If you have the Mobile Bank app, you can double check your PIN in the first instance:
- Log on to the App
- Tap the ‘Cards’ option along the top menu
- Select the card you wish to view the PIN for (if more than one card is available)
- Tap ‘view PIN’.
- Enter your passcode which you use to log on to the Mobile Bank app.
- Press ‘Hold to see PIN’ to reveal your 4 digit card PIN.
Unblocking your card:
If you enter your PIN incorrectly too many times at an ATM, you can unblock your card on eBanking or within the Mobile Bank app. If you don’t have eBanking contact our Customer Support team on 0370 850 2481 (or +44 2890 049201 if you are calling from outside the UK) to unblock the card and if needed, we can issue a PIN reminder letter.
If you enter your PIN incorrectly on three consecutive occasions at a point of sale, you can remove it by using a Danske Bank ATM or an ATM with PIN management functionality. Find your closest Danske Bank ATM location using our ATM finder.