Reasons for card declines

If your debit or credit card isn’t working in a shop, online or at a cash machine, there could be a few reasons why.

Have a look at some of the issues we’ve outlined below which might help you to get your card working again.


If you’re still having problems, then get in touch with our Customer Support team on 0370 850 2481 (or +442890049201 if you are calling from outside the UK).

Customer Support opening hours are:
8.00am-6.00pm Monday to Friday
9.00am-5.00pm on Saturday and Sunday

Except for bank holidays or other holidays in Northern Ireland when the bank is not open for business.

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