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Important Documentation for Personal Customers

For your convenience we have listed important documents relating to your day-to-day banking below.

- Brexit information
- We’re simplifying our current accounts
On sale accounts
Accounts no longer on sale
Glossary
- Glossary of Payment Account Terms and Definitions
- eBanking Terms & Conditions
- Mortgage Interest Rates
- Statement of Lender and Borrower Responsibilities
- Financial Fraud Action UK campaign ‘Take Five’
- Take Five Customer Advice Guide ‘My Money, my info, I don’t think so!'
These FAQs provide information about the Financial Services Compensation Scheme and are appropriate for customers with savings products and current accounts with credit balances.
- FSCS Q&As - general queries
- FSCS Q&As - deposit products

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