Privacy statement and Use of cookies on Danske Bank websites & online services

At Danske Bank (which is a trading name of Northern Bank Limited, Donegall Square West, Belfast. Registered in Northern Ireland R568), we are committed to ensuring that your privacy is protected. This policy explains how we use the information we collect about you. It also explains the procedures we have developed to safeguard your privacy and ensure that you feel confident about the security of your personal information. Countries in the European Economic Area (EEA) are also required to have a similar standard of protection of personal data.

What information do we hold?

If you are a customer, we store information about you and use it to manage the accounts you hold with us and to provide you with services to suit your needs. Such information may include:

  • Details you give us on application forms
  • Information we acquire from operating your accounts
  • The identity of suppliers of goods and services to you
  • Information from other organisations, such as credit reference and fraud prevention agencies
  • Information from people who know you, such as joint account holders and people with whom you are financially linked

Read how we use your personal and business information about the kind of information which we may currently hold and the use to which it is put.

Whether you are a customer or not, we may also collect some information about you when you visit our website.

Use of personal information

You do not need to register to access most of our website pages. However, if you register for our Internet banking services (eBanking or Business eBanking), any details you provide may be stored for use on future visits so that you do not have to give us any information more than once.

The details you give us may be combined with information about your use of the Northern Bank Limited website and also information from our other records, as detailed above in the section "What information do we hold?" in order to provide you with online services you request.

If you register, we will treat you as having consented to our using your personal data in the manner described in this Privacy statement and Use of Cookies Policy. If you do not register, the personal data we collect from you will be limited to that which you give us in order to process your request and we will use that data only to fulfil that request.

E-mail addresses

We respect the privacy of personal email accounts and we store your email addresses just as securely as other personal information. We will not send you unwanted email messages or junk mail, and your details will not be passed to any organisation outside Danske Bank Group without your explicit permission.

However, we may use email in response to enquiries you make about our services or service issues. Please see further information on use of email in our Terms of Use.

Right of access to your information

If you want to know what personal information Northern Bank Limited holds about you, you have a right to request a copy of that information (subject to the provisions of the Data Protection Laws). If it transpires that the information held is inaccurate, we will make the necessary amendments and confirm to you that these have been made. You must write to us if you want to see this information at our address. Access to your data will usually be provided free of charge, although in certain circumstances we may make a small charge where we are entitled to do so under Data Protection Laws.

Cookies

Cookies are passive files which are stored on your computer or other IT equipment. They enable us to recognise your computer and obtain information about the pages visited and functions accessed from your computer/equipment. Cookies do not contain details about, for example, who you are or where you live. Cookies cannot spread viruses or other harmful programs.

Purpose

We use cookie data in connection with our ordinary activities and the different solutions we offer. We also use cookies for the compilation of statistics which, for example, can be used to improve our websites and tailor the experience to your needs. We also use some cookies in our marketing.

Cookies cannot be used to identify you as a person, but we can use the information about the websites visited from your computer together with the other data held about you. We obviously only use the data in accordance with the applicable legislation.

When you log on to our self-service solutions such as Danske eBanking, we save information about where and when you visited our websites. We use this information to make our advisory services and marketing to you as relevant as possible. We only save the information if you have also consented to the use of cookies. However, please note that session, functionality and operational cookies are placed in any circumstances, as you would otherwise not be able to use our self-service solutions.

You can read more about the various cookies we use in the section ‘We use various cookies’.

Consent to the use of cookies, revocation of consent and refusal of cookies

The first time you use one of our websites or apps, a message will be shown about the use of cookies. You consent to the use of cookies by clicking ‘OK’ or ‘Yes, I accept’. If you do not click ‘OK’ or if you click ‘No thank you’, no consent is given, and no cookies are placed except for those necessary for our websites to function.

However, we store a cookie to remember your choice, and, in connection with your next visit to the website, no other cookies will be used if you have not chosen ‘OK’ or if you have chosen ‘No thank you’.

If you wish to revoke your consent or completely avoid cookies, you must disable cookies in your browser. However, you should be aware that disabling cookies means that you cannot log on to our self-service solutions or use other functions which require that the web page in question can remember your choices.

We use various cookies

Description of the various types of cookies we use:

Name see note 1 Type see note 2 Scope see note 3 Purpose see note 4 Classification
s_cc Session Global Statistics Cat. 2 - operations
s_sq Session Global Statistics Cat. 2 - operations
s_sv_sid Session Global Statistics Cat. 2 - operations
s_vi Persistent Global Statistics Cat. 2 - operations
AMCV_AdobeOrg Persistent Local Video Statistics Cat. 2 – operations
demdex (3rd party cookie) Persistent Global Video Statistics Cat. 2 – operations
BrowserDetectCookieTest Persistent Local Check whether the computer is ready to run eBanking Cat. 1 – needed for functionality
PopupShown Persistent Global Count the number of pop-ups shown Cat. 1 – needed for functionality
QST (3rd party cookie) Persistent Local User survey Cat. 1 – needed for functionality
QSI_HistorySession Session Local User survey Cat. 2 – operations
QSI_SI__intercept Persistent Local User survey Cat. 2 – operations
eBoks. ASP.NET_SessionId Session Local Security Cat. 2 – operations
eBoks.ticket Session Local Security Cat. 2 – operations
eBoks.uiculture Session Local Remember language Cat. 2 – operations
eBoks.vad Session Local Remember view settings Cat. 2 – operations
eBoks.vpm Session Local Remember view settings Cat. 2 – operations
eBoks.vsp Session Local Remember view settings Cat. 2 – operations
C (3rd party cookie) Persistent Local Marketing Cat. 2 – operations
cid (3rd party cookie) Persistent Local Marketing Cat. 2 – operations
uid (3rd party cookie) Persistent Local Marketing Cat. 2 – operations
CookiesOn Persistent Global To check whether cookies have been accepted or not Cat. 2 – operations
mbox Persistent Local Improvement of content Cat. 2 – operations
EG-S-ID Session Local Chat and help Cat. 1 – needed for functionality
EG-U-ID Persistent Local Chat and help Cat. 1 – needed for functionality
JSESSIONID Session Local Chat and help Cat. 1 – needed for functionality
MV9VSWQx (3rd party cookie) Persistent Local Chat and help Cat. 2 – operations
RUc4MTU3MjcxMl9TSWQx (3rd party cookie) Session Local Chat and help Cat. 2 – operations
egofrcountforsession Session Local Chat and help Cat. 2 – operations
egofrsessionstarttime Session Local Chat and help Cat. 2 – operations
ADRUM_BT1 Session Local Web monitoring Cat. 1 – needed for functionality
ADRUM_BTa Session Glpbal Web monitoring Cat. 1 – needed for functionality
JSESSIONID Session Local E-magazine Cat. 2 – operations
zmagsLastVisit_# Persistent Local E-magazine Cat. 2 – operations
ARPT_STATS (3rd party cookie) Session Local E-magazine Cat. 2 – operations
ASP.NET_SessionId Session Local The cookie records the beginning of a user session and is removed again when the user session is terminated and saved. Cat. 1 – needed for functionality
NSC_JOox1ga0ejrf1rtbul3ixsesevlhvc0 Session Local The cookie records the beginning of a user session and is removed again when the user session is terminated and saved. Cat. 1 – needed for functionality
SC_ANALYTICS_GLOBAL_COOKIE Persistent Global Statistics Cat. 2 – operations
SC_ANALYTICS_SESSION_COOKIE Session Local Statistics Cat. 2 – operations
HISTORY_LOCATION Persistent Global Content improvement Cat. 2 – operations
HISTORY_LOGIN Persistent Global Content improvement Cat. 2 – operations
OBRW (3rd party cookie) Session Local Open Banking Cat. 2 – operations

Local storage

Name see note 1Type see note 2Where see note 3Purpose see note 4Classification
QSI_ActionSetHistory Session Local User survey Cat. 2 – operations
QSI_History Session Local User survey Cat. 2 – operations
EG-BUFFER-FLAG Session Local Chat and help Cat. 2 – operations
EG-LnTime Persistent Local Chat and help Cat. 2 – operations
eGOFRPatterns Session Local Chat and help Cat. 2 – operations
eGOFRPatternsChecksum Session Local Chat and help Cat. 2 – operations
eGOFRPatternsExpSec Session Local Chat and help Cat. 2 – operations
eGOFRPatternsSetTime Session Local Chat and help Cat. 2 – operations
eGOFRStorage Session Local Chat and help Cat. 2 – operations

 

1. Type (note 1)

Session cookies: These cookies have a life from the moment you open your browser and until you close it again. When you close your browser, these cookies are automatically erased.

Persistent cookies: These cookies have a predefined lifetime and remain in your browser until they expire or you delete them.

2. Scope (note 2)

Global cookies: A global cookie is a cookie which can be placed on any page on our websites.

Local cookies: A local cookie is a cookie which can only be placed on selected pages.

3. First-party or third-party cookies 

First-party cookies: These are our own cookies.

Third-party cookies: These are cookies placed by third parties by agreement with us.

4. Purpose (note 3)

Statistics: Adobe Analytics and Celebrus: Danske Bank Group uses Adobe Analytics and Celebrus, which are both tools that can be used for, among other applications, the performance of statistical analyses and profiling.
Read Adobe Analytics’ privacy statement.
Read Celebrus’ privacy statement

User survey – Qualtrics (QST – third-party cookie): Danske Bank Group uses the user survey tools Research Suite and Site Intercept from Qualtrics. Read Qualtrics’ privacy statement.

Marketing (third-party cookies): We use these cookies to track use across several web pages and websites. These cookies can be used to create visit profiles showing the searches carried out or the pages visited. We only share anonymous data with a third party unless otherwise expressly accepted by you.

Content improvement: We use these cookies to be able to display the content which is most relevant to our visitors.

Chat and help (MV9VSWQx and RUc4MTU3MjcxMl9TSWQx – third-party cookies): These cookies are placed to enable chats with visitors and to offer relevant help in relation to the pages visited.

Video statistics – Adobe Analytics (demdex – third-party cookie): We use Adobe Analytics, which is a tool for performing statistical analyses. Read Adobe Analytics’ privacy statement.

Web monitoring: We use these cookies to ensure that our IT services have a high quality.

E-magazine (ARPT_STATS – third-party cookie): We use ZMAGS to show interactive PDFs. Read Zmags’ Cookie Policy.

Facebook, Twitter, LinkedIn (third-party cookies)

On some of our websites you can link to/use the ‘Like’ button of Facebook, Twitter and LinkedIn. You should be aware that if you do so, Facebook, Twitter and LinkedIn will receive technical data about your browser, IP address and the pages you visit.

Danske Bank Group uses Facebook/LinkedIn re-targeting/pixel, which is, for example, used to perform statistical analyses as well as profiling.

When you use these services, their cookie rules apply. You can read more about these cookie rules here:

https://www.facebook.com/about/privacy/
https://twitter.com/privacy
https://www.linkedin.com/legal/privacy-policy

5. Classification (note 4)

Cat. 1 – functional:  These cookies are so-called functional cookies which ensure that a given function or a given website can function wholly or partly. They are, for example, used in connection with chat and help as well as our questionnaires.

Cat. 2 – operational:  These cookies are so-called operational cookies, which are placed to ensure the operation of our systems. They are, for example, used to make a website more relevant to the user based on statistics and content improvement.

These cookies are not covered by your cookies consent, but will be placed regardless of whether you have refused cookies, because they are necessary for the functions of the websites.

Erasing cookies

We cannot erase our cookies ourselves once they have been placed in your browser.

However, all browsers allow you to erase cookies individually or all at once.

The procedure for erasing cookies depends on the browser you use, but you can always find help on how to erase cookies in your browser. Remember to erase cookies in all browsers if you use more than one browser.