Log on to eBanking

In this section you can find answers to the most frequently asked questions concerning eBanking.

  • Log on and use of Access ID

    Log on and use of Access ID

    Get answers to to your questions about Log on, User ID, password and code card.

    View questions and answers (Opens in a new browser window)

  • eBanking on your computer

    eBanking on your computer

    Normally you can log on and use eBanking without any technical problems using the standard settings in your browser. However, if you get errors after log on, it may help to delete the temporary internet files in your browser. Also your browser needs to allow the use of session cookies.

    View questions and answers (Opens in a new browser window)

    What are the technical requirements for eBanking? 
    If your computer is a recent model, you normally will be able to use our website and eBanking system without any technical problems. 
    See our Technical Requirements page for a detailed overview.
  • Standing Orders

    Standing Orders

    You can set up, amend and delete standing orders via your ebanking, by telephone or in branch.

    Setting up a standing Order on eBanking:

    1. Log on to eBanking (if you’re using a mobile or tablet you can do this using your browser)
    2. Select ‘Pay and transfer’
    3. Click ‘Regular transfers – View and amend Direct Debits/Standing Orders
    4. Click the ‘New standing order’ button
    5. Fill in the details when you’re asked
    6. Select OK and enter your password.

    Amending standing orders on eBanking:

    1. Log on to eBanking via a computer (if you’re using a mobile or tablet you can do this using your browser)
    2. Select ‘Pay and Transfer’
    3. Select ‘Regular Transfers– View and amend Direct Debits/Standing Orders
    4. Select the account the standing order is set up on
    5. Select ‘Details’ from the arrow to the left of the standing order you want to edit.
    6. Click on the ‘Edit’ button and confirm with your password.

    Cancelling standing orders on eBanking:

    1. Log on to eBanking (if you’re using a mobile or tablet you can do this using your browser)
    2. Select ‘Pay and transfer’
    3. Click on ‘Regular transfers – View and amend Direct Debits/Standing Orders
    4. Select the account the standing order is set up on
    5. Select ‘Details’ from the arrow to the left of the standing order you wish to cancel
    6. Click on the ‘Delete’ button and confirm your password.

    You can call us on 028 9004 9221 with details of your account number and standing order at hand.

    If you want to cancel this standing order or any future dated payment you must contact us no later than 5pm the business day before the day the payment is due to be paid. Fees and service charges may apply if there are insufficient funds in your account on the day the payment is due to be made.

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