Find help and guidance around logging on to eBanking, whether you're using Danske ID or an eSafeID device, as well as logging on to the Mobile Banking app for the first time.
Before you start, you’ll need to be registered for eBanking
Enter User ID and temporary passcode and click 'Continue.
Press 'Send' and you will receive a activation code via SMS.
If your phone number is not registered, you must choose another activation method. See help info on the screen.
Follow the instructions on the page. Click ‘Continue to Log on’, and you are ready to log on to eBanking
Normally you can log on and use eBanking without any technical problems using the standard settings in your browser. However, if you get errors after log on, it may help to delete the temporary internet files in your browser. Also your browser needs to allow the use of session cookies.
What are the technical requirements for eBanking? If your computer is a recent model, you normally will be able to use our website and eBanking system without any technical problems. See our Technical Requirements page for a detailed overview.
Before you can log on to the Mobile Banking app for the first time, you must have initially logged on to eBanking to set a 4 digit passcode, that only you know, using the temporary passcode provided when you registered for eBanking and you must have accepted the eBanking terms and conditions. You’ll also need to have activated our security app, Danske ID.
Alternatively, you may use your existing eSafeID device.
If you need help logging on to eBanking for the first time visit our eBanking setup guide.
Remember: You’ll use the same User ID and passcode to log on
to eBanking and for the first log on to the Mobile Banking app.
To log on to the Mobile Banking app:
Visit your app store, search for
‘Danske Bank Mobile Bank UK’ and download the app. During setup, you’ll be
asked to bind the Mobile Banking app to your mobile device.
Launch the app and enter your User
ID (the same one used for eBanking).
Input the 4-digit passcode you
created when logging on to eBanking on a computer for the first time.
You will be prompted to ‘Bind’
your device, this means you don’t have to enter your User ID and 4-digit
passcode each time you log on or make requests in the app. You can bind your
device with Danske ID or eSafeID, select the applicable method.
Open the Danske ID app and enter
the PIN you set for Danske ID when logging on to eBanking for the first time
(or if you registered your fingerprint or facial recognition, log on using
these methods).
Swipe on 'Approve' to log on to
Mobile Bank.
If you are using an eSafeID
device, press the button on your physical fob to generate a 6-digit code. Enter
this code on your Mobile Banking app screen when prompted.
After completing the steps above,
you will be asked to set a 6-digit passcode and enable biometrics (fingerprint
or facial recognition) for use on that device. Going forward, you can use the
passcode or biometrics to log on and authenticate within the app.
Danske Bank’s use of cookies and processing of personal data
We use data from our own cookies and from third-party cookies. We use cookies and process personal data for the purpose of remembering your settings, improving our services, measuring traffic, showing you relevant messages (including profiling) and tracking your use of our website. You can choose to accept our use of all cookies, our use of functional, statistical and marketing cookies or our use of necessary cookies only. Your consent covers the use of both cookies and the associated processing of personal data. To get more information, click use of cookies and processing of personal data. To read more about how to revoke your consent, click the cookie policy link at the bottom of our website.
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