John had always done a bet at the weekend, it was something he did for fun with his friends when any big sporting event was on.
Just before the pandemic, he found himself out of work. With more free time, he found the frequency and amount he was betting was increasing. With less money coming in he soon found himself in financial difficulties. “I knew things were getting out of hand when I was asking my family and friends for money just so I could gamble. I felt embarrassed and I knew something needed to change but I didn’t know what to do. I saw the gambling ads on TV that talked about gambling limits and safe play but I just ignored them and kept on betting".
“This was the first time someone gave me a real solution, something practical I could do to help me stop.”
How we helped John
We were able to speak to John about the gambling support available. We offered to put a gambling block on his card. "This was the first time someone gave me a real solution, something practical I could do to help me stop. I didn't know my bank could do this, I was blown away. Just putting the block on gave me a great sense of relief, I felt like I was in control again", said John.
"The 72 hours delay worked for me. The first few weeks were difficult, I won’t lie, but when I got that urge to bet at the weekend I knew I couldn’t lift the block for 3 days. Once the next week came around I didn’t want to lift the block anymore and I was glad I didn’t bet".
We were able to follow up with John a few months later, he told us, "the gambling block has changed my life and I can’t thank you enough. I haven’t bet since. I don’t want to think about where I would have been without it. It helped me get my finances sorted and now things are so much better".
How we can support you
Blocking gambling payments
You can instantly block transactions to licenced gambling merchants from your card. It takes at least 72 hours to lift the block.
How do I set it up?
You can send us a mail on your ebanking or mobile banking app, call us on 0345 600 2882 or speak to us in person.
There are lots of specialist organisations that can help. Whether you’re looking for confidential advice, treatment, help with money, or you’d just like to speak to someone, find the support that’s right for you.
GamCare is the leading UK provider of free information, advice and support for anyone affected by gambling harms. They also provide self-help tools and resources for those who would like to change their relationship with gambling.
TalkBanStop is a partnership between GamCare, Gamban and GAMSTOP and callers to the National Gambling Helpline will be offered free Gamban blocking software licences (usually around £24.99), which can block access to online gambling sites across up to 15 devices. Callers will also be signposted to register for GAMSTOP – the free national online self-exclusion scheme preventing people from accessing gambling accounts with all licensed gambling sites in the UK.
When used together, this blend of support and practical tools can be more impactful for people seeking to stop gambling, giving additional layers of protection from harm.
GAMSTOP - Gambling Self-Exclusion Scheme Free online self-exclusion from licensed gambling websites in UK.
Young People and Gambling - BigDeal - BigDeal is a place for young people to find information and support related to gambling, either for themselves or someone they care about. They also offer support to parents or responsible adults.