Danske ID app

Danske ID app replaces your plastic Access ID security card. So anything you currently use the card for – approving payments on the Mobile Bank App, logging on to eBanking, setting up standing orders and so on – will now be done through the app. Read more.

  • Activate Danske ID

    Activate Danske ID

    Before you start, you’ll need to be registered for eBanking

    Note that the app can only be activated on one device at a time.

    How to get started with Danske ID app

    • Download the Danske ID app for iPhone or Android
      Now follow the instructions on screen.  You will need your user ID, passcode and your Access ID security card.
    • Select 'UK United Kingdom' as country and click 'Start'.
    • Enter your eBanking logon credentials (User ID & Passcode) and click 'Continue'.
    • Enter your Access ID credentials (Security code) and click 'Continue'.
    • Set a unique PIN code and click 'Next'.
    • Activation is now successful, and you can now use the app to approve log-on to eBanking, payments for Mobile Bank and other Danske Bank requests.

    Important: Please remember to keep your current security card. You will need it if you forget your PIN code and need to reset it.

     

     

     

  • Lost or stolen phone

    Lost or stolen phone

    If you lose or your mobile is stolen, you must block the Danske ID app. Please call eBanking support:
    NI/UK: 0345 6031 534
    Outside NI/UK: +4428 9004 9219

    If you get your device back
    If your device was blocked, you have to reactivate the app. Remember you will need your eBanking user ID, passcode & your Access ID security card.
    Go to the app store, search for Danske ID and download the app. Now follow the instructions on screen (Activate app). 

    When I get a new device
    When you get a new phone, you can reactivate the app. Remember you will need your eBanking user ID, passcode & your Access ID security card. Go to the app store, search for Danske ID and download the app. Now follow the instructions on screen (Activate app).

    Information: Because only 1 device can be activate at a time, a previously activated device, will be blocked when you reactivate Danske ID on your new device.

  • No smartphone

    No smartphone

    You do not have a smartphone or do not want to use Danske ID app
    No problem. We are also launching a physical device called eSafeID which can be used to eBanking for log on and to approve payments. 

    However the eSafeID device is not compatible with Mobile Bank. So if you want to use Mobile Bank, you have to use Danske ID app.

    If you still want eSafeID device, we can order one for you. Pop into your local branch or phone 0345 603 1534 (00 44 28 9004 9219 if you’re outside the UK) and select option 2 to order a physical fob which generates the six-digit code you’d normally get from your card:

    How to use eSafeID (the fob)

    • When you’re logging on to eBanking, choose the eSafeID tab after you’ve entered your passcode and User ID.
    • When you’re asked for your One-Time Password, press the button on the fob.
    • Enter the six-digit code it gives you. The fob will display your code for 30 seconds, and then turn off automatically.
  • PIN code

    PIN code

    If you want to change or you have forgot your 4 digit code for Danske ID app, you will have to reactivate the app.
    Remember you will need your eBanking user ID, passcode & your Access ID security card.

    Reactivation can be done before or after log-on to Danske ID app.

    Before log-on

    • Before typing PIN code or scanning biometrics, click 'Forgot PIN?'.
    • Click 'Reset PIN'.
    • Reactivate the app by following the instructions on screen.

    After Log on

    • Click on the profile picture/menu button in the top left corner.
    • Select 'Deactivate app'.
    • Reactivate the app by following the instructions on screen.
  • Use of Danske ID

    Use of Danske ID

    When logging into eBanking choose the Danske ID tab after entering User ID and passcode. Press 'Send'. Once you log into Danske ID simply swipe to approve the request. 

    See how to

     

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