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Danske ID app

Our security app Danske ID works alongside eBanking and our Mobile Bank app to give you a safer, easier way to keep your account safe and approve payments.

To find out more about our Danske ID app you can visit our dedicated webpage - Read more.

  • Activate Danske ID

    Before you start, you’ll need to be registered for eBanking

    Please note Danske ID can only be activated on one device at a time.

    How to get started with Danske ID app

    Danske ID is our security app, it helps the Bank to recognise that it is you online. Read more about our Danske ID app.

    If you are setting up Danske ID for the first time you may find it helpful to watch our How to Install and activate Danske ID video guide.

    Alternatively you can use our step by step Danske ID activation guide to help you get started.

  • Lost or stolen phone

    If you lose or your mobile is stolen, you must block the Danske ID app. Please call eBanking support:
    NI/UK: 0345 6031 534
    Outside NI/UK: +4428 9004 9219
    Opening Hours: Mon – Thurs: 8am – 8pm Fri: 8am – 5pm Sat & Sun: 9am – 5pm

    If you get your device back

    • If your device was blocked, you’ll have to reactivate the Danske ID app in order to use it.
    • Remember you will need your eBanking UserID & Passcode.
    • Go to the app store, search for Danske ID and download the app. Then follow the instructions on screen.
    • ‘Activating’ means we are ensuring it’s you setting it up (Activate app).

    If you have a new device

    • When you get a new phone, you’ll also need reactivate the Danske ID app in order to use it.
    • Remember you will need your eBanking UserID & Passcode.
    • Go to the app store, search for Danske ID and download the app. Then follow the instructions on screen.
    • ‘Activating’ means we are ensuring it’s you setting it up (Activate app).

    Information: It is only possible to have Danske ID active on one device at a time. Any previously activated device, will be deactivated when you choose to activate Danske ID on a new device.

  • No smartphone

    What if I don’t have a smartphone or don’t want to use the Danske ID app

    No problem. We can offer you an eSafeID device instead. The eSafeID is a physical fob which generates a six digit code enabling you to log in securely online.

    However the eSafeID device is not compatible with Mobile Bank. So if you want to use Mobile Bank, you have to use Danske ID app.

    If you still wish to avail of an eSafeID device, you can order an eSafeID by popping into your local branch or by phoning 0345 603 1534 and select option 2 to order.

    If you are calling from outside the UK, please contact us on +4428 9004 9219.

    How to use an eSafeID device

    • When you’re logging on to eBanking, choose the eSafeID tab after you’ve entered your passcode and User ID.
    • When you’re asked for your One-Time Password, press the button on the fob.
    • Enter the six-digit code it gives you. The fob will display your code for 30 seconds, and then turn off automatically.
  • PIN code

    If you want to change or you have forgotten your 4 digit code for your Danske ID app, you will need to reactivate the app before continuing.

    Remember you will need your eBanking UserID & Passcode in order to reactivate Danske ID.

    Before log-on

    • Before typing PIN code or scanning biometrics, click 'Forgot PIN?'.
    • Click 'Reset PIN'.
    • Reactivate the app by following the instructions on screen.

    After Log on

    • Click on the profile picture/menu button in the top left corner.
    • Select 'Deactivate app'.
    • Reactivate the app by following the instructions on screen.
  • How to approve a request using Danske ID

    Danske ID is our security app. It lets you approve online activity on your account with a simple swipe.

    Watch our How to approve a request video guide, which will walk you through the steps to approving a request sent to Danske ID.

    If you have notifications enabled on your device, Danske ID can alert you whenever we need you to approve online activity on your account.

    Please Note: Never approve activity you do not recognise.

    If you still need some help you can find further information within the materials below;