Reporting fraud and unauthorised transactions

If you suspect you have been the victim of fraud or a scam, or if you notice unexpected or suspicious transactions on your account, phone us immediately using our 24-hour service. This includes an unauthorised transaction, misuse of your eBanking or Mobile Bank access.

The Bank will never ask you for…

  • Any codes we’ve texted you
  • Your eBanking user ID or passcode
  • Your Danske ID username or passcode

Customer support

UK number International number Opening hours
0800 917 7657 +44 800 917 7657 24 hour telephone service

If you are unable to contact us by phone, please report fraud using the form below. Please note that this is not a 24-hour service and your form will be actioned within 1 business day.

Report fraud

Report phishing

Phishing is a criminal activity, used to trick people into revealing sensitive information. The criminals pretend to be a trustworthy person or business in a communication (usually an email, but could also be a text) and ask you for information such as passwords and credit card details.

You can never be too vigilant when it comes to comes to spotting phishing attacks. If you think something seems suspicious or unusual, it probably is.

A genuine bank or organisation will never contact you out of the blue to ask for your PIN, full password or to move money to another account. Only give out personal or financial details to use a service that you’re expecting to contact you, that you’ve given your consent to and that you trust.

Phone us immediately if you suspect fraud, an unauthorised transaction or misuse of your eBanking, Mobile or Tablet Bank access.

If you cannot contact us by phone, please report using the form below or by emailing phishingmails@danskebank.co.uk.

Report phishing

Tell-tale signs of a phishing email

  • Unprofessional appearance

    The typeface might be blotchy, too small or too large, or pictures are poor quality.

  • Links that don't go where they're supposed to

    Phishing emails usually contain links which the fraudulent sender wants you to visit.

    The URL text in the email may look legitimate, but if you hold your mouse cursor over the link (without clicking it) the actual destination will appear at the bottom of your screen. If it doesn’t match the text in your email, ignore and delete the email.

  • A link that seems to be from Danske Bank but isn't

    In addition to the point above, look at the link itself.

    A genuine link from Danske Bank will contain ‘danskebank.co.uk’ followed by a ‘/’ and the subdomain – for example www.danskebank.co.uk/mortgages

    If there is anything between the ‘danskebank.co.uk’ and the ‘/’ then be careful, as this indicates that the link has not originated from us and may be malicious.

    For example, www.danskebank.co.uk.dodgylink.com/mortgages

  • Incorrect spelling and grammar

    This suggests that the email has been written by a small-time criminal operator or someone from overseas.

    When we send you an email or letter, we always review it for accuracy as well as correct use of English.

  • It's too good to be true

    This could take the form of an email that promises you a large sum of money if you take a certain action, or promises to pay your mortgage off for you if you click a link. Ask yourself, why would someone do this for you out of the blue?

  • Asking for bank details

    We already know your account number and sort code, and the numbers of any debit or credit cards you might have.

    We will never contact you to ask for personal information such as card details, passwords and internet banking log on information through email, by text or by telephone.

    A genuine bank or organisation will never contact you out of the blue to ask for your PIN, full password or to move money to another account. Only give out personal or financial details to use a service that you’re expecting to contact you, that you’ve given your consent to and that you trust.

  • You get an answer to a question you didn't ask

    If the email addresses an issue you didn’t ask about, it’s probably not genuine.

    For example, you get an email telling you to click a link to register your new credit card. But you haven’t applied for one.

  • You're asked for money

    Phishers want to steal your money. If they don’t get it by tricking you into revealing account or card numbers, they’ll ask you to send it to them directly for one of a number of fictitious reasons, including things like medical care, investment in business, legal fees, and so on.

  • Aggressive tone

    If you are in financial or other difficulties, we will always try and help you address them. We certainly won’t send you letters, texts or emails that immediately threaten account closures unless you comply with our demands.

    If you receive an email that appears to have been sent by us that requests you to enter personal information such as your account number or credit card number, do not reply and do not follow the instructions - even if the email suggests that you need to take immediate action to stop your account being frozen, or threatens you with fines if you don't.

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