Reporting Fraud / Unauthorised Transactions

We never compromise when it comes to security, and will never ask for personal information through email.

Phone us immediately if you suspect fraud, an unauthorised transaction or misuse of your eBanking, Mobile or Tablet Banking access.

 

Customer Support 

UK number International number Opening hours 

02890 049219 +44 2890 049219 Mon - Thur:  8am-5pm   Friday: 9am-5pm Sat - Sun: 9am - 4.30pm*

If you cannot contact us by phone, please report fraud using the form below.

*Except on bank holidays and other holidays in Northern Ireland when the bank is not open for business

Report fraud

Report Phishing

Phishing is a criminal activity, used to trick people into revealing sensitive information, such as passwords and credit card details, by masquerading as a trustworthy person or business in a communication (usually an e-mail, but could also be a text).

You can never be too vigilant when it comes to comes to spotting phishing attacks. If you think something seems suspicious or unusual, it probably is.

We will never contact you to ask for personal information such as card details or passwords.

Phone us immediately if you suspect fraud, an unauthorised transaction or misuse of your eBanking, Mobile or Tablet Banking access.

If you cannot contact us by phone, please report using the form below.

Report Phishing

Tell-tale signs of a phishing email

  • Unprofessional appearance

    Unprofessional appearance

    The typeface might be blotchy, too small or too large, or pictures are poor quality.

  • Links that don't go where they're supposed to

    Links that don't go where they're supposed to

    Phishing emails usually contain links which the fraudulent sender wants you to visit.

    The URL text in the email may look legitimate, but if you hold your mouse cursor over the link (without clicking it) the actual destination will appear at the bottom of your screen. If it doesn’t match the text in your email, ignore and delete the email.

  • A link that seems to be from Danske Bank but isn't

    A link that seems to be from Danske Bank but isn't

    In addition to the point above, look at the link itself.

    A genuine link from Danske Bank will contain ‘danskebank.co.uk’ followed by a ‘/’ and the subdomain – for example www.danskebank.co.uk/mortgages

    If there is anything between the ‘danskebank.co.uk’ and the ‘/’ then be careful, as this indicates that the link has not originated from us and may be malicious.

    For example, www.danskebank.co.uk.dodgylink.com/mortgages

  • Incorrect spelling and grammar

    Incorrect spelling and grammar

    This suggests that the email has been written by a small-time criminal operator or someone from overseas.

    When we send you an email or letter, we always review it for accuracy as well as correct use of English.

  • It's too good to be true

    It's too good to be true

    This could take the form of an email that promises you a large sum of money if you take a certain action, or promises to pay our mortgage off for you if you click a link. Ask yourself, why would someone do this for you out of the blue?

  • Asking for bank details

    Asking for bank details

    We already know your account number and sort code, and the numbers of any debit or credit cards you might have.

    We will never contact you to ask for personal information such as card details, passwords and internet banking log on information through email, by text or by telephone.

  • You get an answer to a question you didn't ask

    You get an answer to a question you didn't ask

    If the email addresses an issue you didn’t ask about, it’s probably not genuine.

    For example, you get an email telling you to click a link to register your new credit card. But you haven’t applied for one.

  • You're asked for money

    You're asked for money

    Phishers want to steal your money. If they don’t get it by tricking you into revealing account or card numbers, they’ll ask you to send it to them directly for one of number of fictitious reasons, including things like medical care, investment in business, legal fees, and so on.

  • Aggressive tone

    Aggressive tone

    If you are in financial or other difficulties, we will always try and help you address them. We certainly won’t send you letters, texts or emails that immediately threaten account closures unless you comply with our demands.

    If you receive an email that appears to have been sent by us that requests you to enter personal information such as your account number or credit card number, do not reply and do not follow the instructions - even if the email suggests that you need to take immediate action to stop your account being frozen, or threatens you with fines if you don't.