Welcome to eBanking

This guide tells you what you need to get banking online.

Before you start, you'll need your 8 digit user id and 4 digit temporary passcode which we sent you as separate letters. If you registered for eBanking in branch you may have received your user id and temporary passcode there and then. You will need both of these the first time you log on to eBanking.

If you didn’t receive either your user id or temporary passcode, contact our eBanking Customer Support on 0345 603 1534 or +44 (0)28 9004 9219 if you're calling from outside the UK.

Important

Every time you use eBanking, you’ll need to key in your User ID and passcode, then use Danske ID or an eSafeID device, to log on.

You may find it easier to log on to eBanking using a laptop or desktop computer.

Danske ID and eSafeID

Every time you log on to eBanking, we’ll use two methods of authentication to make sure it’s really you, your logon details as well as one of the following: our security app, Danske ID or an eSafeID device.

Find out more about each solution below and then expand the accordions for step by step guides to logging on to eBanking for the first time or alternatively, watch our video guide to help you get logged on using Danske ID.

Danske ID is a secure, convenient and easy to use app. Danske ID can be used to log on to eBanking, approve actions within eBanking, such as setting up a new payee or amending standing orders, and also works in partnership with our Mobile Banking app.

If you choose Danske ID, you’ll firstly need to download and activate it. To do so, go to your phone’s app store and search for ‘Danske ID’. Danske ID will give you easy to follow instructions on screen, but read on below if you need any help.

If you don’t have a smartphone, we can offer you an eSafeID device. This is a physical fob which generates a six digit code allowing you to log onto eBanking or approve actions within eBanking, such as setting up a new payee or amending standing orders.

If you haven’t already ordered one, please call into your local branch or phone us on 0345 603 1534 and select option 2 to order. Please note it will take around 5 – 7 business days for this to arrive when ordered.

eSafe ID key fob

Completing your eBanking log on

Step 1: On our website, click the 'Log on' button in the top right hand side of the screen, then select 'eBanking':

Step 2: Enter your 8 digit user ID and enter the 4 digit temporary passcode into the ‘Passcode’ field. Click Continue. You will be redirected to the following screen, where you should select the top link for Danske ID:

Step 3: Enter your User ID and temporary passcode into the fields provided and click ‘Continue’:

Step 4: Choose a 4 digit passcode, which you will use along with your User ID to log on to eBanking in future and click ‘Set passcode’. Your passcode should be something only you know, should not be easy to guess i.e. 1234 and should not be used elsewhere.

Step 5: Select ‘Continue to log on’, which will redirect you to the log on page:

You must complete the full eBanking logon process before activating Danske ID and logging on to the Mobile Banking app.

Step 6: Type your user id and the 4 digit passcode you have just created:

Step 7: When prompted, download and install the DanskeID app:

Step 8: Open the DanskeID app, Select ‘United Kingdom’ and press ‘Start’:

Step 9: Enter your eBanking user id and the 4 digit passcode you created during Step 4, then press continue:

Step 10: Select activation method:

Step 11: Enter code from your chosen method:

Step 12: Set up a PIN code for Danske ID (use a different 4 digit code than used for your eBanking passcode):

Step 13: Add Biometric logon if available (fingerprint or facial recognition, which means you won't have to enter your PIN each time you log on):

Step 14: Activation successful – Go back to your computer and click ‘Continue’:

This is what you will see within your Danske ID app

This is what you'll see in your browser regarding eBanking

Step 15: Click ‘Send’ on this screen, which will send a request to the mobile you’ve set up DanskeID on:

Step 16: Go to your phone, unlock Danske ID, and swipe to approve your logon:

You're now logged on!
When you have received your User ID, temporary passcode and eSafeID device, you can follow the below steps to activate your details and log on to eBanking for the first time.

Step 1: Visit activation page – You’ll have received a letter with your eSafeID device, with the website address on it. Go to this webpage, enter your User ID and temporary passcode and click ‘Continue’.

Step 2: Check the mobile number that appears on screen. If it’s correct, click ‘Send’ to receive your activation code by text message. If it’s not correct, please contact the Bank, either by phone, or by visiting a branch.

Step 3: Input the 6 digit code which was sent to the mobile phone number displayed on the last screen and click ‘Submit’.

Step 4: Press the button on the front of your eSafeID device, input the 6 digit code that appears on the screen and click ‘Activate device’.

Step 5: Choose a 4 digit passcode, which you will use along with your User ID to log on to eBanking in future and click ‘Set passcode’:

Step 6: Select ‘Continue to log on’, which will redirect you to the log on page:

Step 7: Type your user ID and passcode:

Step 8: Select the eSafeID tab, click the button on your device and key in the 6 digit code displayed on screen:

You’re now logged on!
When you have received your User ID, temporary passcode and eSafeID device, you can follow the below steps to activate your details and log on to eBanking for the first time.

Step 1: Visit the activation page – You’ll have received a letter with your eSafeID device, with the website address on it.

Step 2: Click ‘Alternative activation options’ on the right hand menu, key in your User ID and temporary passcode and click ‘Continue’:

Step 3: Press the button on the front of your eSafeID device and key in the 6 digit code displayed on screen:

Step 4: Choose a 4 digit passcode, which you will use along with your User ID to log on to eBanking in future and click ‘Set passcode’:

Step 5: Contact the Bank to complete your activation.

Step 6: Once you have contacted us to complete your activation, visit danskebank.co.uk, click ‘Log on’ in the top right corner of the screen and click ‘eBanking’.

Step 7: Type your user ID and your passcode:

Step 8: Select the eSafeID tab, click the button on your device and key in the 6 digit code displayed on screen:

You’re now logged on!
Once you’ve completed your eBanking logon as outlined above, you are now able to download and set up our Mobile Banking app which gives you a simple way to control your money, 24 hours a day.

Find out more about the Mobile Banking app or for guidance on getting logged on to the Mobile Banking app for the first time, please visit our eBanking and the Mobile Banking app Help page.