Welcome to eBanking

This guide tells you what you need to get banking online.

You'll have two eBanking letters but the only things you need from them are:

  • Your User ID
  • Your security card
  • Your temporary passcode

And that’s it.

If you haven’t received all of these items, please contact Technical Support on 0345 603 1534 (calls from outside UK +44 28 9004 9219).

Important

Every time you use eBanking, you’ll need to key in your User ID and passcode, then use Danske ID or an eSafeID device, to log on.

Changing your passcode

When you first log on to eBanking, you’ll have to pick a new four digit passcode. This can be done in a few easy steps and you’ll only need to do this once.

Step 1

Go to www.danskebank.co.uk, click ‘Log on’ in the top right corner and then select ‘eBanking’.log on button and eBanking popup

Step 2

You’re ready to log on using your User ID and temporary passcode. Your User ID consists of eight digits and your passcode consists of four digits.

Step 3

You must change the temporary passcode to one of your own – your new passcode must be four digits long and you’ll need this every time you log on.

All the instructions are on screen as shown below.

Our security solutions

Now that you’ve got your passcode, you’re almost done!

To complete your logon you’ll need to use one of our two secure solutions:

Danske ID is a secure, convenient and easy to use app. Danske ID can be used to log on to eBanking, approve actions within eBanking, such as setting up a new payee or amending standing orders, and also works in partnership with our Mobile Bank app.

If you choose Danske ID, you’ll firstly need to download and activate it. To do so, go to your phone’s app store and search for ‘Danske ID’. Danske ID will give you easy to follow instructions on screen, but read on below if you need any help.

If you don’t have a smartphone, we can offer you an eSafeID device. This is a physical fob which generates a six digit code allowing you to log onto eBanking or approve actions within eBanking, such as setting up a new payee or amending standing orders.

If you haven’t already ordered one, please contact us. Please note it will take around 5 – 7 business days for this to arrive when ordered.

eSafe ID key fob

Completing your eBanking log on

  • Activating Danske ID

    Step 1: Select United Kingdom and press start

    Step 1: Select United Kingdom and press start

    Step 2: Enter eBanking User ID and passcode then press continue

    Step 2: Enter eBanking user ID and passcode then press continue

    Step 3: Select activation method



    Step 4: Enter code from your Security Card, SMS or eSafeID device

    Step 3 Enter code from your Access ID Security Card   

    Step 5: Set up a PIN code for Danske ID

    Step 4 Set up a PIN code for Danske ID

    Step 6: Repeat PIN

    Step 5: Repeat PIN

    Step 7: Add Biometric logon if available

    Step 6 Add Biometric logon if available

    Step 8: Activation successful

    Step 7: Activation successful

  • Logging on with Danske ID

    After you’ve downloaded and activated Danske ID, you’re now ready to log on. Follow the steps below to begin using eBanking.

    Step 1

    On the eBanking logon screen, press ‘Send’ on the ‘Danske ID app’ tab

    Step 2

    Go to your phone, unlock Danske ID, and swipe to approve your logon.

    You’re now logged on!

  • Logging on with eSafeID device

    To log on using your eSafeID device press the button on the front of the fob to generate a One Time Password and then enter the six digit code displayed.

  • Danske Mobile Bank App

    Once you’ve changed your passcode as outlined above, you are now able to log on and begin using our mobile app which gives you a simple way to control your money, 24 hours a day.

    For more information, please visit our Danske Mobile Bank app page.