Welcome to eBanking

This guide tells you what you need to get banking online.

Before you start, watch our video guide to help you get logged on for the first time.

You’ll first need to activate either Danske ID or your eSafeID device depending on which one you want to use.

You’ll then use that to log on for the first time, along with your User ID and temporary passcode.

If you haven’t received everything you need or need help to get online, please contact Technical Support on 0345 603 1534 (calls from outside UK +44 28 9004 9219).

Important

Every time you use eBanking, you’ll need to key in your User ID and passcode, then use Danske ID or an eSafeID device, to log on.

Danske ID and eSafeID

Please read about the solution you have chosen and expand the title for your full logon guide:

Danske ID is a secure, convenient and easy to use app. Danske ID can be used to log on to eBanking, approve actions within eBanking, such as setting up a new payee or amending standing orders, and also works in partnership with our Mobile Bank app.

If you choose Danske ID, you’ll firstly need to download and activate it. To do so, go to your phone’s app store and search for ‘Danske ID’. Danske ID will give you easy to follow instructions on screen, but read on below if you need any help.

If you don’t have a smartphone, we can offer you an eSafeID device. This is a physical fob which generates a six digit code allowing you to log onto eBanking or approve actions within eBanking, such as setting up a new payee or amending standing orders.

If you haven’t already ordered one, please contact us. Please note it will take around 5 – 7 business days for this to arrive when ordered.

eSafe ID key fob

Completing your eBanking log on