Welcome to eBanking
This guide tells you what you need to get banking online.
You'll have two eBanking letters but the only things you need from them are:
- Your User ID
- Your security card
- Your temporary passcode
And that’s it.
Every time you use eBanking, you’ll need to key in your User ID and passcode, then use Danske ID or an eSafeID device, to log on.
Changing your passcode
When you first log on to eBanking, you’ll have to pick a new four digit passcode. This can be done in a few easy steps and you’ll only need to do this once.
Go to www.danskebank.co.uk, click ‘Log on’ in the top right corner and then select ‘eBanking’.
You’re ready to log on using your User ID and temporary passcode. Your User ID consists of eight digits and your passcode consists of four digits.
You must change the temporary passcode to one of your own – your new passcode must be four digits long and you’ll need this every time you log on.
All the instructions are on screen as shown below.
Our security solutions
Now that you’ve got your passcode, you’re almost done!
To complete your logon you’ll need to use one of our two secure solutions:
Danske ID is a secure, convenient and easy to use app. Danske ID can be used to log on to eBanking, approve actions within eBanking, such as setting up a new payee or amending standing orders, and also works in partnership with our Mobile Bank app.
If you choose Danske ID, you’ll firstly need to download and activate it. To do so, go to your phone’s app store and search for ‘Danske ID’. Danske ID will give you easy to follow instructions on screen, but read on below if you need any help.
If you don’t have a smartphone, we can offer you an eSafeID device. This is a physical fob which generates a six digit code allowing you to log onto eBanking or approve actions within eBanking, such as setting up a new payee or amending standing orders.
If you haven’t already ordered one, please contact us. Please note it will take around 5 – 7 business days for this to arrive when ordered.
Completing your eBanking log on
Activating Danske ID
Logging on with Danske ID
After you’ve downloaded and activated Danske ID, you’re now ready to log on. Follow the steps below to begin using eBanking.
On the eBanking logon screen, press ‘Send’ on the ‘Danske ID app’ tab
Go to your phone, unlock Danske ID, and swipe to approve your logon.
You’re now logged on!
Logging on with eSafeID device
To log on using your eSafeID device press the button on the front of the fob to generate a One Time Password and then enter the six digit code displayed.
Danske Mobile Bank App
Once you’ve changed your passcode as outlined above, you are now able to log on and begin using our mobile app which gives you a simple way to control your money, 24 hours a day.
For more information, please visit our Danske Mobile Bank app page.