Welcome to eBanking

This guide tells you what you need to get banking online.

Before you start!

You’ll first need to activate either Danske ID or your eSafeID device depending on which one you want to use.

You’ll then use that to log on for the first time, along with your User ID and temporary passcode.

If you haven’t received everything you need or need help to get online, please contact Technical Support on 0345 603 1534 (calls from outside UK +44 28 9004 9219).

Important

Every time you use eBanking, you’ll need to key in your User ID and passcode, then use Danske ID or an eSafeID device, to log on.

Danske ID and eSafeID

Please read about the solution you have chosen and expand the title for your full logon guide:

Danske ID is a secure, convenient and easy to use app. Danske ID can be used to log on to eBanking, approve actions within eBanking, such as setting up a new payee or amending standing orders, and also works in partnership with our Mobile Bank app.

If you choose Danske ID, you’ll firstly need to download and activate it. To do so, go to your phone’s app store and search for ‘Danske ID’. Danske ID will give you easy to follow instructions on screen, but read on below if you need any help.

If you don’t have a smartphone, we can offer you an eSafeID device. This is a physical fob which generates a six digit code allowing you to log onto eBanking or approve actions within eBanking, such as setting up a new payee or amending standing orders.

If you haven’t already ordered one, please contact us. Please note it will take around 5 – 7 business days for this to arrive when ordered.

eSafe ID key fob

Completing your eBanking log on

  • Danske ID

    Step 1: Go to our website and click the ‘Log on’ button at the top right-hand side of the screen, then select ‘eBanking’:

    log on button and eBanking popup on homepage

     

    Step 2: You will be redirected to the following screen, where you should select the top link for Danske ID:

    Activation logon details

     

    Step 3: Enter your User ID and temporary passcode into the fields provided and click ‘Continue’:

    Enter logon detials

     

    Step 4: Choose a 4 digit passcode, which you will use along with your User ID to log on to eBanking in future and click ‘Set passcode’:

    Set a new passcode

     

    Step 5: Select ‘Continue to log on’, which will redirect you to the log on page:

    Passcode changed

     

    Step 6: Type your User ID and passcode:

    Log on to eBanking

     

    Step 7: When prompted, download and install the DanskeID app:

    Welcome to eBanking

     

    Step 8: Open the DanskeID app, Select ‘United Kingdom’ and press ‘Start’

    Step 1: Select United Kingdom and press start

    Step 9: Enter eBanking User ID and passcode then press continue

    Step 2: Enter eBanking user ID and passcode then press continue

    Step 10: Select activation method



    Step 11: Enter code from your chosen method

       

    Step 12: Set up a PIN code for Danske ID

    Step 4 Set up a PIN code for Danske ID

     

    Step 13: Add Biometric logon if available

    Step 6 Add Biometric logon if available

    Step 14: Activation successful – Go back to your computer and click ‘Continue’:

    Step 7: Activation successful

    Step 15: Click ‘Send’ on this screen, which will send a request to the mobile you’ve set up DanskeID on:

    Welcome to eBanking send approval request to Danske ID app

     

    Step 16: Go to your phone, unlock Danske ID, and swipe to approve your logon.

    Danske ID log on to eBanking

    You're now logged on!

  • eSafeID Device – Text Message [SMS] Activation

    When you have received your User ID, temporary passcode and eSafeID device, you can follow the below steps to activate your details and log on to eBanking for the first time.

    Step 1: Visit activation page – You’ll have received a letter with your eSafeID device, with the website address on it. Go to this webpage, enter your User ID and temporary passcode and click ‘Continue’.

    Activate eSafeID

     

    Step 2: Check the mobile number that appears on screen. If it’s correct, click ‘Send’ to receive your activation code by text message. If it’s not correct, please contact the Bank, either by phone, or by visiting a branch.

    Activate eSafeID

     

    Step 3: Input the 6 digit code which was sent to the mobile phone number displayed on the last screen and click ‘Submit’.

    Activate eSafeID - Input 6 digit code

     

    Step 4: Press the button on the front of your eSafeID device, input the 6 digit code that appears on the screen and click ‘Activate device’.

    Activate eSafeID - press button on front of device

     

    Step 5: Choose a 4 digit passcode, which you will use along with your User ID to log on to eBanking in future and click ‘Set passcode’:

    Set new passcode

     

     

    Step 6: Select ‘Continue to log on’, which will redirect you to the log on page:

    Activation successful

     

    Step 7: Type your user ID and passcode:

    Log on to eBanking

     

    Step 8: Select the eSafeID tab, click the button on your device and key in the 6 digit code displayed on screen:

    You’re now logged on!

  • eSafeID Device - Alternative Activation options

    When you have received your User ID, temporary passcode and eSafeID device, you can follow the below steps to activate your details and log on to eBanking for the first time.

    Step 1: Visit the activation page – You’ll have received a letter with your eSafeID device, with the website address on it.

    Activate eSafeID - Input 6 digit code

    Step 2: Click ‘Alternative activation options’ on the right hand menu, key in your User ID and temporary passcode and click ‘Continue’:

    eSafe ID alternative activation screen

    Step 3: Press the button on the front of your eSafeID device and key in the 6 digit code displayed on screen:

    Activate eSafeID - press button on front of device

    Step 4: Choose a 4 digit passcode, which you will use along with your User ID to log on to eBanking in future and click ‘Set passcode’:

    Set new passcode

    Step 5: Contact the Bank to complete your activation.

    How to complete activation secreen grab

    Step 6: Once you have contacted us to complete your activation, visit danskebank.co.uk, click ‘Log on’ in the top right corner of the screen and click ‘eBanking’.

    log on button and eBanking popup on homepage

    Step 7: Type your user ID and your passcode:

    Log on to eBanking

    Step 8: Select the eSafeID tab, click the button on your device and key in the 6 digit code displayed on screen:

    You’re now logged on!

  • Danske Mobile Bank App

    Once you’ve changed your passcode as outlined above, you are now able to log on and begin using our mobile app which gives you a simple way to control your money, 24 hours a day.

    For more information, please visit our Danske Mobile Bank app page.