Have your finances been impacted by Coronavirus?

It is an uncertain time for many and we understand that you may need our support. On this page, find out how to let us know if you need help with your repayments and read about the ways in which we can help.

The Government Support Scheme closed on 31 July 2021

This Scheme closed to new applications for payment deferrals on 31st March 2021, and all payment deferrals granted under the Scheme closed on 31 July 2021.

We are here to support you, whatever your circumstances. Please get in touch using the form or telephone number below. Any support that we offer is underpinned by guidance from the FCA, known as the Tailored Support Guidance, which you can also access on its Mortgages and coronavirus: information for consumers External link icon webpage .

If you have had a payment deferral and would like to repay the amount owed

If you had a payment deferral, whether or not it was granted under the Government Scheme, you have the option to make a lump sum repayment (fixed rate and variable rate mortgages) or to start to repay the amount owed from the deferral sooner (fixed rate mortgages only). Please complete this form and we’ll call you back to arrange.

If you are able to make a lump sum repayment or start to repay the amount owed from your payment deferral sooner, you could save money over the lifetime of your product. If you would like more information as to what this would mean for you, please complete the form and an advisor will get back to you to discuss.

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I need support with my accounts

If you need support with your accounts or repayments on your mortgage, personal loan or credit card, whether you have had a period of support before or not, complete the form at the link below and an advisor will get in touch with you. To discuss getting support on overdrafts, please call us on 0345 600 2882.

In the form, we’ll ask you some questions about your finances to give us a view of the type of support that you may need. We’ll then make an appointment for you to speak to one of our trained advisers and confirm the date and time with you within seven days.

If your next repayment is due today or in the next few days and you will have difficulty making the repayment, please call us on 0345 600 2882.

Go to form

If you need support with your overdraft

If you require support managing your overdraft facility, please get in touch by calling us on 0345 600 2882.

Our advisers will be able to discuss the options available to you. These may include:

  • Consolidating your existing commitments into one affordable monthly payment, subject to our normal checks.
  • Arranging a suitable repayment plan with you, to help you reduce down your overdraft balance over an agreed period of time.
  • Considering whether the cost of your account is appropriate based on your current circumstances.
  • We may agree a period of time for you to consider your options, seek free, impartial debt advice or make other plans for repayment.

If you have money worries

If you’re not sure what to do, or need help to sort out any money worries that you may have, you can get free and impartial advice from Advice NI, Housing Rights Service or other debt counselling organisations. If you would like to find out more about these services, please visit our Customers in Financial Difficulty webpage.

For help on how to prioritise your debts, Moneyhelper has a guide on how to prioritise your debts External link icon.

If you would like money guidance or if you are considering whether another payment deferral on your mortgage is right for you, the Moneyhelper Navigator Tool External link icon and the FCA information page Dealing with Financial Difficulties during the Coronavirus PandemicExternal link icon will help you access the right information.

FAQs