eBanking and Mobile Banking app
Log on to eBanking for the first time
How can we help?
You’ll find help here for many of the personal banking questions you may have, from logging on to eBanking to cancelling Direct Debits, or uploading documents using our document upload facility.
Browse our list of help topics below, or chat online with our virtual assistant to help you find the answers you need.
Most common topics
Explore all help topics
Contact details & personal data
Branches, services & opening times
Stay safe online
Strong customer
authentication
Bank statements
Not find what you're looking for?
Here to talk
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Mon–Fri: 8am–6pm / Sat: 9am–1pm / Sun: Closed
Chat with us
Here to take your questions
Start chat
Find your nearest branch
Here to meet in person
Find branch details-
Existing Personal customer?
If you're an existing personal customer, you can contact us by phone or if you are registered for eBanking you can use our secure messaging service.
Send us a secure message via Secure Mail
Send message
eBanking and Mobile Banking Customer Support
NI/UK: 0345 603 1534
Outside NI/UK: +44 28 9004 9219
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Mon–Fri: 8am–6pm / Sat & Sun: 9am–5pm
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