Support with your mortgage repayments
In the current economic environment, we understand some mortgage customers may require support with their mortgage repayments. We have a number of options available for you to consider.
Mortgage Charter Support
The Government recently introduced a Charter 
where lenders have agreed to several commitments to support residential mortgage customers. We are pleased to be a signatory of the Charter and can offer our existing residential mortgage customers, who are up to date with their repayments, one of the below options without the need for an affordability assessment. These are:
- Interest only payments for 6 months OR
- An extension of your mortgage term
If you wish to select one of these options under the Mortgage Charter terms, please click the button below to submit your details. When you take an option under the Mortgage Charter, we will not assess your affordability and we will also not report adverse information that could impact your credit score.
If you decide to take one of these options, it will mean you pay more interest on your mortgage than you would if you kept your mortgage the same as it is today. If you can continue to meet your current payments, you should continue to do so.
If your next payment is due within 14 days you should prepare to make this payment as normal.
Mortgage Charter SupportTailored Support
In addition to Mortgage Charter, if you are concerned about your mortgage repayments, we may be able to help you with a tailored support option that will meet your individual circumstances at this time.
By understanding your current financial position, we will be able to assess which option may be most suitable for you, some of the options we may consider are:
- Repayment plan for arrears – If you have missed a repayment, we can work with you to come up with a plan to repay those arrears taking account your current circumstances.
- Part capital & Part Interest – If your circumstances mean making your full mortgage repayments are difficult then making partial repayments for a period of time can be considered. This is a cost-effective way to support your circumstances whilst continuing to reduce your loan
- Interest Only repayments – Repaying the interest but not the capital element of your mortgage will reduce your monthly repayments. It’s important to understand that the amount of your borrowing will not reduce during this time, but the interest will.
- Payment deferral – This is the most expensive option and so will only be considered in certain circumstances. During this time, no repayments would be made to your mortgage, but it will cost you more overall.
Chatting to us about any support you require at the earliest opportunity is recommended and having a chat won’t impact your credit file. It helps us to understand your financial position and we can assess how we are able to help.
If you choose to proceed with a support option, we will let you know the impact this may have on your credit file, your mortgage repayments and your balance.
Any options available to you will be recommended following an assessment of your financial circumstances.
Tailored SupportYour home may be repossessed if you do not keep up repayments on your mortgage
