Polymer is widely regarded as being cleaner, more durable and more secure than paper. Our polymer £10 note was launched in February 2019, with our polymer £20 note launched in July 2020, with our polymer £20 note launched in July 2020.

We will begin to introduce our polymer £20 into local circulation from 20 July 2020. All branches throughout our network will have polymer notes available during the week beginning 20 July 2020 and during this week you will notice that our cash machines will begin to dispense polymer £20s.

They won’t – customers will always be able to receive value for the notes. However, on 30 September 2022 the paper £20 will be withdrawn from circulation meaning they can no longer be used for payment for goods and services. Customers are encouraged to spend or exchange their paper £20s in advance of this deadline. From withdrawal date, we will continue to accept paper notes in customer deposits and there are currently no plans to change this.

Polymer notes can incorporate advanced security features which make them more difficult to counterfeit.

We have taken steps to engage with retailers and manufacturers of self-serve tills to try to ensure acceptance of the new notes is as high as possible. There may be a period of transition as the vending/self-service machines are updated to recognise our new notes. If a non-acceptance of polymer notes is raised with us we will contact the retailer or manufacturer as appropriate.

Yes, the Post Office has been updated on the new Danske Bank notes.

You can exchange up to the value of £250 as a one-off transaction. You will also be asked to provide Identification.

Please speak to us if you want to exchange more than £250 as exclusions and restrictions may apply, for example we may ask you to lodge higher amounts to your account.