Supporting our customers through financial challenges

David was off work for 3 months due to illness. This reduced his salary and affected his overall finances. He visited the Danske Bank website to look for financial support options and found the Money Worries page. David completed and submitted the Request a call back support form. He then received a call from Laura, who helps customers with financial concerns.

David told Laura that he was behind on his mortgage and credit card payments. She assured him that contacting the bank was the best thing to have done. Laura reassured David that the Bank is committed to trying to help him and scheduled a financial review telephone meeting for him. Laura recommended that David use the Budget Calculator before his meeting to help him be prepared.

During the financial review meeting, Laura discovered that David had money left after paying his essential expenses. He’d be able to use the money to reduce his mortgage arrears, so Laura set up an affordable six-month repayment plan. She also told David about the Spending Overview Tool  to help him track his spending, shared budgeting tips and arranged for David to get email and text alerts.

To help with David’s credit card balance, Laura outlined all the available support options. David opted for a personal loan, which enabled him to restructure his credit card balance and reduce the interest costs.

Although financial challenges remain, David now has a clearer plan to manage their finances and reduce debt-related anxiety. This example highlights how reaching out to the bank early can help identify practical solutions. We are here to help.

If you are facing financial difficulties, please contact us as soon as possible so we can explore the options available to you. You can also seek free, independent advice from organisations help outside of Danske Bank.