We are aware that fraudsters are contacting customers pretending to be the bank.

Remember we will never ask you for your district user credentials, to install any software on your computers, request remote access to view your screens, or direct you to a ‘live chat’ function.

We are aware fraudsters are actively contacting some customers via text and phone pretending to be us. They may also create fake websites that are intended to replicate our site.

We have included examples of what these messages and fake websites could look like, to help you spot this scam.

As a reminder, we'll never contact you and ask any of the following:

  • install software or give us access to view or control your PC or mobile
  • share your eBanking user ID or password
  • share codes you receive from us by text message
  • share codes from your eSafe device or Danske ID
  • move money to another account for 'security purposes'
  • go to any website for help except danskebank.co.uk

If you have any concerns, please get in touch.

Fraud warning


Watch out for fake text messages. Fraudsters may send text messages like this one and will try to make their fake message look like they have genuinely been sent by the Bank.

Our genuine web address always ends danskebank.co.uk so watch out for links that look different. We’ll also never call you and ask you to share codes you receive from us by text message or for your eBanking login details.

If you’ve received a message like this, please call us on 0345 600 2882.

Mobile bank 3 scam message
Take five to stop fraud icon

Keep it safe

Here you can find out about common scams, get advice on how you can keep yourself and your family safe from fraud and learn how our security systems work.

We want you to Keep it Safe

It’s important that you stay educated when it comes to fraud and that you know what to look out for.

Through Keep it Safe, we'll give you advice on how you can protect yourself from fraud, share how our authentic security and contact systems work and let you know what to do if you ever suspect you’ve been targeted by fraudsters.

Read more about our approach to fraud prevention.

We will never ask you to:

  • reveal PINs, the numbers from your debit or credit card, eBanking logon details or passwords over the phone, through email or text.
  • share your computer screen with us while you're logged on to eBanking.
  • move money to another account for ‘security purposes’.
  • give us your unique 3D Secure codes - and you will only ever be sent them when making a purchase yourself. If you haven’t made a purchase and receive a code, you should let us know

padlock icon Please remember, you should never call a phone number or click on any links in unexpected emails or texts, even if they look genuine.

If you ever suspect:

  • fraud;
  • an unauthorised transaction on your account; or
  • misuse of your eBanking or Mobile Bank access?

Please contact us immediately.

Report fraud

Listen to a common scam call

We’re aware of criminals calling some of our customers pretending to be the Bank! Please listen to this recording of a genuine call captured by one of our customers who was targeted in such a manner. Remember, we’ll NEVER call and ask you to share codes you receive from us by text message, your User ID or passcode, but a criminal would.


Use these links to jump to specific parts of the page.

How we protect you


  • Security padlock

Integrated security in eBanking

Our systems use SSL encryption to ensure that:
  • You can see that you are communicating with us
  • We can identify you before transmitting any confidential information
  • Unauthorised people can't access your information
  • Danske ID and eSafe ID

Danske ID and eSafe ID

When you access eBanking on a web browser, we ask you for your user ID, passcode and approval from your Danske ID app or eSafe ID fob.


  • Webroot secure anywhere logo

Free Webroot Secure Anywhere®

You can download Webroot Secure Anywhere® free if you use eBanking.
It uses worldwide Webroot © Intelligence to identify new files, classify threats in real time, prevent browser attacks, remove viruses from your PC, and defend against financial and data-theft malware.

Download Webroot Secure Anywhere

Smart phone slide to confirm screen

Confirmation of Payee

Confirmation of Payee (CoP) means that we will ask you for the name of the person or business you are paying as well as account number, sort code and account type when you are making a payment through Mobile Bank. For more information on the responses you may see and our advice for each response go to our Confirmation of Payee page.

Protect your devices

  • Security updates

Keep your software updated

Always update programs when prompted. When you update your software – operating system, browser and all other programs – you close the security loopholes that hackers, malware and viruses find and exploit.

  • Antivirus


Install antivirus software, ensure that the program is updated regularly so your device has continual protection against any new viruses, and set it to automatically check any downloads to your device for viruses.

  • Install a firewall/security software

Install a firewall/security software

Installing a firewall will help prevent hackers from gaining access to your device. Make sure that it is kept fully updated to ensure your device is not left vulnerable to malicious attacks from a hacker

  • Passwords


Make sure your device is secured with a password/passcode. Keep it secret. Don’t use names or birthdays as passwords - use a combination of letters, digits and symbols. Use different passwords for each site, and change them often.

  • Downloading programs

Be careful what you download to your device

Don’t open attachments or click on links in unsolicited emails. Instead of opening programs directly, save them on your hard drive and have your antivirus program check them before you open them.

  • Social media malware links

Social media

Be careful when opening hyperlinks, images or videos – even if they come from someone you know, they may contain malware. Do not disclose personal information, as you can’t be sure who will see it.

  • Trusted app install

Only install apps you trust

Some apps may contain malware. Only download apps from legitimate app stores such as Google Play, App Store or Windows Market. Any apps downloaded from outside of these sources can potentially harm your device.

  • Telephone icon

Keep your phone number updated on eBanking

If your phone is lost or stolen you can change your mobile number and remove the old number from your eBanking profile. It is important we have a correct phone number for you so you can receive text alerts and be kept up to date.

eBanking security 

Three quick tips to keep yourself protected

  • Keep your details to yourself

    Ensure that no one but you has access to your eBanking logon details (your UserID and password). We will never ask for your password, a code from your eSafeID device or to approve logon or payment requests using your Danske ID app.

  • Be vigilant

    Always use eBanking in a place you trust. If possible avoid using publicly available computers and open Wi-Fi networks.

    Be careful when you use a Wi-Fi network, as others could tap into your computer. Remember to activate the encryption key before using the Wi-Fi network.

    Look for the locked padlock or unbroken key symbol in the browser when using our website, always log off after you have completed your eBanking session, and immediately report unusual activity (such as unexpected error messages, lengthy log-in time, or suspicious payments).

  • Make sure you're on the real eBanking

    Don't use links from emails, text messages or another site - they could take you to a fake website that looks like ours, especially those expressing an urgent need for you to update your information, activate an account, or verify your identity. We will never send you an email containing a link to eBanking.

    Always access eBanking by either manually typing danskebank.co.uk or accessing the site from your favourites. When you try to access eBanking you’ll see that 'https://'will appear before the address.

Suspect something?

If you suspect fraud, an unauthorised transaction or misuse of your eBanking or Mobile Bank access, you should contact us immediately.

Report fraud or phishing

Reporting vulnerabilities

The safety of our customers’ data is the top priority for Danske Bank. We are working every day to improve the safety on our sites and systems.

You have the opportunity to help us, if you have found a vulnerability on our sites or in our systems. Therefore, we encourage anyone who has discovered a vulnerability to visit our Responsible Disclosure site, and report the vulnerability.

Visit Responsible Disclosure, if you want to report a vulnerability on our sites or systems.

Take five stop fraud logo

Criminals are experts at impersonating people, organisations and the police. They spend hours researching you for their scams, hoping you’ll let your guard down for just a moment.

Stop: Taking a moment to stop and think before parting with your money or information could keep you safe.

Challenge: Could it be fake? It’s ok to reject, refuse or ignore any requests. Only criminals will try to rush or panic you.

Protect: Contact your bank immediately if you think you’ve fallen for a scam and report it to Action Fraud.

My money, my info, I don’t think so!

Find out more online at: www.takefive-stopfraud.org.uk External link icon.

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