Coming to the end of your payment holiday?

If you need further support after your payment holiday ends, let us know how we can best help you.

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Apply for your first mortgage payment holiday

If you think you'll struggle to make your monthly mortgage payments because of coronavirus, we can help by offering you a mortgage payment holiday of up to 3 months.

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Personal loan payment holiday

If you think you'll struggle to make your monthly personal loan repayments because of coronavirus, we can help by offering you a payment holiday of up to 3 months.

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Credit card payment holiday

If you are financially impacted by the coronavirus outbreak you can request a credit card payment holiday of up to three months.

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Changing Direct Debits and standing orders

Do you need to cancel a Direct Debit or make a change to a standing order? eBanking makes it easy.

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Airplane flying away

Flight and holiday cancellations

Claim a refund if you have been impacted by travel cancellations.

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Personal current accounts overall service quality score

Independent service quality survey results

As part of a regulatory requirement, an independent survey was conducted to ask customers of the 9 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.

Further information and full results are available on the link below.

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Information about personal current account services

We’re required by the Financial Conduct Authority to publish some information about our personal current account services.

This includes, amongst other things:

  • how to open a current account with us, and what you’ll need to do;
  • how and when you can contact us if you have a question or concern.
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Ask us more or book an appointment

Main Phone

0345 600 2882
  • Main phone opening hoursMon-Fri: 8am-8pm / Sat & Sun: 9am-5pm

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eBanking customer support

NI/UK: 0345 603 1534 Outside NI/UK: +44 28 9004 9219

Opening hours
Mon – Thurs: 8am – 8pm*
Fri: 8am – 5pm
Sat & Sun: 9am – 5pm

* Except Bank Holidays

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