Personal Current Account Information

The Financial Conduct Authority requires us to publish the following information about our personal current accounts.

Further information will follow in November outlining the key ways in which we can support you.

24 hour help Telephone Internet Banking Mobile Banking
Contact Details 0345 6002 882 https://danskebank.co.uk https://danskebank.co.uk/waystobank
checking the balance and transactions No Monday-Friday 8am-8pm* Monday-Friday 8am-8pm* Not Possible
Saturday - Sunday 9am-6pm Saturday - Sunday 9am-6pm
sending money within the UK, including setting up a standing order No Monday-Friday 8am-8pm* Monday-Friday 8am-8pm* Not Possible
Saturday - Sunday 9am-6pm Saturday - Sunday 9am-6pm
sending money outside the UK No Monday-Friday 8am-8pm* Monday-Friday 8am-8pm* Not Possible
Saturday - Sunday 9am-6pm Saturday - Sunday 9am-6pm
paying in a cheque No Monday-Friday 8am-8pm* Monday-Friday 8am-8pm* Not Possible
Saturday - Sunday 9am-6pm Saturday - Sunday 9am-6pm
cancelling a cheque No Monday-Friday 8am-8pm* Monday-Friday 8am-8pm* Not Possible
Saturday - Sunday 9am-6pm Saturday - Sunday 9am-6pm
cash withdrawal in a foreign currency outside the UK No Monday-Friday 8am-8pm* Monday-Friday 8am-8pm* Not Possible
Saturday - Sunday 9am-6pm Saturday - Sunday 9am-6pm
a lack of funds: including unarranged overdrafts, payments we allow despite lack of funds and payments we refuse due to lack of funds No Monday-Friday 8am-8pm* Monday-Friday 8am-8pm* Not Possible
Saturday - Sunday 9am-6pm Saturday - Sunday 9am-6pm
a direct debit, or allowing someone to collect one or more payments from your account using your debit card number No Monday-Friday 8am-8pm* Monday-Friday 8am-8pm* Not Possible
Saturday - Sunday 9am-6pm Saturday - Sunday 9am-6pm
third party access to an account, for example under a power of attorney No Monday-Friday 8am-8pm* Monday-Friday 8am-8pm* Not Possible
Saturday - Sunday 9am-6pm Saturday - Sunday 9am-6pm
problems using internet banking or mobile banking No 0345 603 1534 Not Possible Not Possible
Monday – Thursday 8am – 8pm*
Friday 8am – 5pm*
Saturday & Sunday 9am – 4.30pm
reporting a suspected fraudulent incident or transaction Yes 0800 917 7657 Monday-Friday 8am-8pm* Not Possible
24 Hours Saturday - Sunday 9am-6pm
progress following an account suspension or card cancellation, e.g. following a fraud incident Yes 0800 032 4368 Monday-Friday 8am-8pm* Not Possible
24 Hours Saturday - Sunday 9am-6pm
account opening: including eligibility for an arranged overdraft, what is required to open an account and an indication of what arranged overdraft may be available No 0800 660 033 Monday-Friday 8am-8pm* Not Possible
Monday-Friday 8am-8pm* Saturday - Sunday 9am-6pm
Saturday - Sunday 9am-6pm Existing Internet Banking Customers Only

Notes:

  • This is a list of the most common queries we get, but it isn’t a full list of everything you can ask us about your account. You can get in touch on the phone, using secure mail, using Live Chat or in one of our branches
  • *Except Bank Holidays or other holidays in Northern Ireland when the bank is not open
  • Internet Banking service and Mobile Banking service may be temporarily unavailable when we are carrying out routine maintenance.

How and when you can use your bank account to do the following things:

Notes :

  • This is a list of common actions you can take when you’re using your account. If you want to ask us something, you can get in touch on the phone, using secure mail, using Live Chat or in one of our branches.
  • Internet Banking service and Mobile Banking service may be temporarily unavailable when we are carrying out routine maintenance.
  • Telephone Banking service is not available to new customers, but existing customers may still be able to use it.

Information about operational and security incidents

We are obliged to notify the Financial Conduct Authority if we become aware of a major operational or security incident which prevents our customers from using our payment services.

Complaints data

Financial Conduct Authority rules require us to provide them with a report of our complaints data every six months. In certain circumstances, we are also required to publish a summary of our complaints data.

The most recent summary is available at our complaints report page.

The Financial Ombudsman Service publishes its complaints data every six months. You can see their complaints data about us at www.ombudsman-complaints-data.org.uk

Opening a current account with us

Go to the table below to find out how you can open an account, and what information and documents you need to give us to open an account.

To open any of our accounts, a new customer will need to provide us with the documents and information set out on our Become a customer page. We may request additional information or documents in individual cases.

Competition and Markets Authority Service quality results

The requirement to publish the Competition and Markets Authority Service Quality results for personal current accounts can be found at our Personal CMA Survey page and for business current accounts at our Business CMA Survey Page.