We continue to receive very high call volumes during this difficult time. To enable us to get to more of your calls, we are focussing our efforts and changing our call line opening times to 8am-6pm Monday to Friday, and 9am-5pm at the weekends.

These opening times will replace our normal opening hours until further notice. Our emergency lines for lost and stolen cards and fraud remain open 24/7. If your query is urgent, please hold, we’re working hard to get to your call.


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Coronavirus – customer support

If your income has been affected by the disruption from coronavirus, we’re here to support you.

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Coronavirus – mortgage payment holiday

If you think you'll struggle to make your monthly mortgage payments because of coronavirus, we can help by offering you a mortgage payment holiday of up to 3 months.

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Flight and holiday cancellations

Claim a refund if you have been impacted by travel cancellations.

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Personal current accounts overall service quality score

Independent service quality survey results

As part of a regulatory requirement, an independent survey was conducted to ask customers of the 9 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.

Further information and full results are available on the link below.

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Information about personal current account services

We’re required by the Financial Conduct Authority to publish some information about our personal current account services.

This includes, amongst other things:

  • how to open a current account with us, and what you’ll need to do;
  • how and when you can contact us if you have a question or concern.
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