Document Upload - Customer Protection Centre

Welcome to the Customer Protection Centre upload portal


Depending on whether we've asked you for details about your identity, address, tax or general business, we'll need different documents. You can see full details below.


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Proof of Identity

We’ll try to confirm your identity and address electronically, but if we can’t we’ll ask you for proof of your identity and current residential address. This may also be required if you are a parent or guardian of a child under the age of 16 opening an account. You can find a list of acceptable documents below.

Please provide original documents for proof of identity (no photocopies). Acceptable examples include:

  • Valid passport
  • Valid UK Photo-Card Driving Licence (Full or Provisional) OR Valid ROI Photo-Card Driving Licence (Full)
  • Current Northern Ireland Electoral Identity Card
  • Valid Department for Infrastructure/Translink Smartpass (Half Fare, 60+, or Senior)
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Proof of Address

Please provide original documents for proof of address (no photocopies). Acceptable examples include:

  • Utility bill, dated within the last six months (gas, electricity, phone) - excludes mobile phone bills and store card statements
  • Land and Property Services bill or notice for the current year
  • Valid UK Photo-Card Driving Licence (Full or Provisional) - if not used for identity proof
  • Recent benefit entitlement proof, dated within the last six months (e.g., letter from Department for Communities, HMRC or Housing Executive)
  • Recent State Pension entitlement proof, dated within the last six months
  • Bank, building society, or credit union statement dated within the last six months - Danske Bank statements not accepted

Please contact us if you are unable to provide any of the above documents and we can discuss further.

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