No funds received from ATM
Answer the questions below then submit your card dispute. Once you've done this, we'll start our investigation.
To help you complete this form, it may help to have details of the ATM transaction to hand, you can find this on the ATM receipt, if you have one.
* Please complete all mandatory fields.
Tell us about the transaction
(This must be exactly as it appears on your Mobile Banking, eBanking or Bank Statement)
(This can be an approximate time, e.g. between 2pm - 3pm etc)
(This must be exactly as it appears on your Mobile Banking, eBanking or Bank Statement)
Please ensure you aren't using any special characters such as < > —. If you're using an em dash (—), please replace with a standard hyphen (-)
Do you have another dispute?
If you have another dispute in relation to not receiving funds from an ATM, tell us below.
(2) Tell us about the additional transaction
(This must be exactly as it appears on your Mobile Banking, eBanking or Bank Statement)
(This can be an approximate time, e.g. between 2pm - 3pm etc)
(This must be exactly as it appears on your Mobile Banking, eBanking or Bank Statement)
Please ensure you aren't using any special characters such as < > —. If you're using an em dash (—), please replace with a standard hyphen (-)
Documentation Upload(s)
Please upload all relevant files for example the ATM receipt if you have one *
(You can attach up to 10 files and they should be in JPEG/JPG, PNG, GIF, Word/docx, or PDF format. You can upload one document at a time and it may take a few seconds. The name you use to save your document will be the reference we see when you upload it. Please note that a file must not exceed 4 MB and the filename should not exceed 24 characters, including spaces.)
Remove
The file you are trying to upload exceeds the maximum limit. Please try again with a smaller file size.
Tell us about you
Please note - If you aren't the card holder and you're submitting this dispute for someone else, you will need to use the card holder's details below:
(This must be the name on your bank statement, this can be viewed on eBanking or Mobile Bank)
(If you select no, we'll write to you)
The information you provide will be held by Danske Bank UK. We'll use it to process your request and help manage this account(s) and any services used. By continuing, you confirm you're happy with this and that you've had a chance to read the how we use personal information guide.
Next Steps:
We'll start our investigation and keep you informed as it progresses. If we need anything else, we'll get in touch.
Please remember - We'll never ask you for your full card details including expiry date and CVV number, online banking logons, passwords, security codes, one-time passcodes used to complete online card payments or to approve transactions in your Danske ID app. Be wary of scammers taking advantage and pretending to be your bank or credit card company with an offer of a refund or assistance. If in doubt about who you are speaking with, end the call immediately and contact us via secure mail or by calling 0800 032 4368. For more information visit our Keep it Safe page.
