Coronavirus-customer support

We know that you may be worried about how the current situation could affect you and your money.

We’re here to help and have put in place some support measures and information to help ease any concerns.

For general coronavirus queries, please visit the gov.uk site External link icon which has important guidance and advice, or for helpful information from The Consumer Council External link icon. Both sites are updated regularly.

  • Worried about money?

    If you are facing financial hardship as a direct result of the coronavirus outbreak, we have options to help you. These include:

    Mortgage holders

    • Payment holidays of up to three months, to include customers who are residential buy-to-let landlords
    • Interest only repayments

    If you would like to request a mortgage payment holiday, you can do so on our Mortgage Payment Holiday page provided you’re up-to-date with your monthly mortgage payments and have a residential mortgage or residential buy-to-let mortgage - or you can speak to one of our advisors on 0345 600 2882.


    Personal loans

    • Payment holidays of up to three months
    • Restructuring to a longer loan term to bring down monthly payments

    Credit Cards

    • Increases to credit card limits, refund of late payment fees and debt restructuring

    Overdrafts

    • We have streamlined our application process
    • Restructuring repayment plans for existing overdrafts

    To help our customers who use overdrafts during the coronavirus crisis, we’ll be holding our overdraft interest rates at their current rate for three months, until 1 July 2020.

    As planned, the fee for using your arranged overdraft will be removed, and other changes to service charges will go ahead as planned from 1 April.

    If you need to talk to us about your finances urgently, our branches remain open or you can call us on 0345 6002 882.

    We have dedicated the first hour of branch opening for our vulnerable customers, including the elderly and those in need of immediate financial support.

  • Worried about your business?

    Our team is here to help if your business has been impacted by coronavirus.

    We're committed to support you by delivering practical measures to help your business.

    These measures include:

    • Extending existing working capital facilities to support short term cash flow needs
    • Using overdrafts as a tool for introducing additional liquidity
    • Invoice Finance as a tool to provide additional working capital requirements
    • Financing assets through the use of Asset Finance agreements and rescheduling existing
    • Asset Finance Agreements
    • Government scheme for business affected by coronavirus

    The UK Government recently announced a package of measures to support business including the introduction of a Coronavirus Business Interruption Loan Scheme. This scheme will temporarily replace the Enterprise Finance Guarantee (EFG). Danske Bank will work with the government to deliver this as quickly as possible.

    Learn more about the scheme External link icon

    Learn more about the Government support package External link icon

    The NI Executive is providing one-off grants to small businesses to help them to meet their ongoing business costs. Learn more about the COVID-19 Small Business Grant Scheme External link icon

    For further help or assistance please contact your local Relationship Manager or Small Business Adviser.

    You can also contact our Business Banking team on 0845 850 9515. Please note that we are experiencing high call volumes at the moment, but are working hard to get to your call.

  • Manage your banking from home

    Our branches are open, but you can manage your money from home with eBanking and our Mobile App. Registering for eBanking online is a good way to stay in control of your finances whenever and wherever you are - especially so if you are self-isolating.

    With eBanking and our Mobile App you can:

    • Check your account balance and transactions
    • Pay bills and transfer money to friends and family
    • Block, unblock and re-order your cards.
    • Exchange secure messages with us
    • Cancel or amend Direct Debits/Standing Order (using eBanking only)

    Discover our online accounts and products by visiting Current Accounts or Ways to Bank.

    You must be registered for and logged into eBanking using your Electronic Signature to be able to use Danske Mobile Bank. Danske Mobile Bank app is available on iOS and Android devices. These services may be temporarily unavailable when we are carrying out routine maintenance.

  • Support for more vulnerable and older customers

    Isolating doesn't mean isolated. We're here to help.

    Older customer helpline

    We've introduced a dedicated phone line for our older customers to ensure you get the support you need quickly - phone 0345 601 0089 (8am-6pm Monday to Friday and 9am-5pm Saturday and Sunday).

    We may record or monitor calls to confirm details of our conversations, and for verification and quality purposes.

    Dedicated hour in branches

    Current government guidance states that you should stay at home, however if you do need to visit a branch, we are dedicating the first hour of opening every day to more vulnerable and older customers. We are asking our other customers to plan their branch visits outside these times.

    Step by Step Guide

    We have created a Step by Step guide to show you ways you can bank from the safety of your home without visiting us in a branch.

    If you are in a branch, our staff can print a copy for you and answer any queries you may have about banking from home in future.

    eBanking and Mobile Bank

    And remember, you can bank from home using eBanking or our Mobile Bank app. Visit Ways to Bank for more information.

    You must be registered for and logged into eBanking using your Electronic Signature to be able to use Danske Mobile Bank. Danske Mobile Bank app is available on iOS and Android devices. These services may be temporarily unavailable when we are carrying out routine maintenance.

  • Branch opening hours

    Our branches remain open for business, but to ensure we keep core services available and continue to support our customers, we have made changes to opening times in some of our branches.

    • Saturdays: Five of our branches across Northern Ireland will remain open on a Saturday: Donegall Square West, Belfast, Ballymena, Newry, Omagh, Altnagelvin.
    • Lunchtimes: From Monday 30 March the following additional branches will be closing between 12.30-1.30pm: Armagh, Antrim, Ballyclare, Ballymoney, Banbridge, Carrickfergus, Comber, Cookstown, Downpatrick, Hillsborough, Limavady, Lurgan, Magherafelt, Mallusk, Strabane, University Road.
    • First hour of opening – this is reserved for our most vulnerable and older customers. We are asking our other customers to plan their branch visits outside these times.

    Thank you for helping us to help each other.

    Use our branch finder to find your nearest branch and check opening hours.

    Branch finder
  • Protect yourself from fraud

    Unfortunately, criminals see the uncertainty and worry around coronavirus as an opportunity to scam people out of their money or information and ultimately profit from the situation which is currently presented to us all.

    They may try to trick you into revealing personal or financial information via phone calls, emails, text messages or social media posts. This could be something as simple as your email account logon details, but in the hand of a criminal, this can be very powerful information.

    These scams may claim to be from genuine organisations such as the bank, the NHS, the World Health Organisation (WHO), HMRC as well as other well-known organisations.

    We (and other genuine organisations):

    • will never ask you for online banking logon details, codes received by text, PINs / passwords, numbers from your eSafeID device or to approve requests on your Danske ID app.
    • will never ask you to download software or apps (such as TeamViewer, QuickSupport, AnyDesk or GoToMyPC to name a few) which could give a criminal remote access to your PC, laptop or mobile device.
    • will never ask you to transfer or move money from your account in an effort to keep it safe – but a criminal trying to steal money from you definitely would.

    You can get more information on coronavirus fraud warnings through Take Five External link icon.

  • Travel

    If you have a Choice Plus or Prestige personal current account you receive Travel Insurance Benefits as part of your package. This insurance is provided by AIG UK and you should contact them if you have any questions. Contact numbers can be found in your travel insurance booklet.

    If you used your credit card to book travel there may be protection if you need to change your plans. Find out more on our guide to Airline and Holiday Cancellations.

    For a list of emergency contact numbers visit our Useful Numbers page.

    You should also check the gov.uk External link icon website for the latest travel advice and information.

Latest updates

  • 30.03.2020 – Contactless payment limit increase

    UK Finance has announced the UK contactless limit will be raised to £45 from 1 April enabling payments to be made safely. The change will take some time to be introduced across all retailers but remember in some stores there’s no limit on your device to pay.

  • 27.03.2020 – Customer contact centre opening times

    We continue to receive very high call volumes during this difficult time. To enable us to get to more of your calls, we are focusing our efforts and changing our call line opening times to 8am-6pm Monday to Friday, and 9am-5pm at the weekends.

    These opening times will replace our normal opening hours until further notice. Our emergency lines for lost and stolen cards and fraud remain open 24/7. If your query is urgent, please hold, we’re working hard to get to your call.

  • 12.03.2020 – Armagh branch reopens

    After deep-cleaning our Armagh branch, it has reopened today (12.03.2020) with a new rota of Danske colleagues.
    We’re also pleased to report, the result of our colleague tested for coronavirus earlier this week was negative.