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Danske ID

Our security app Danske ID works alongside eBanking and our Mobile Banking app to give you a safer, easier way to keep your account safe and approve payments.

What is it used for?
Danske ID Padlock icon

Danske ID forms part of your secure digital signature - information that helps the Bank to recognise that it’s you online.

It lets you:

  • log on to eBanking
  • approve payments in eBanking
  • set up and amend standing orders in eBanking
  • approve transfers of £1,000 or more on your Danske Mobile Banking app
  • 'bind' (trust) the device you use for mobile banking.
  • approve card payments online, keeping you even more secure. Find out more.

How to get started

You need to be registered for eBanking before you can activate Danske ID.

If you aren't registered for eBanking, you can register using our online form.

You can only use the Danske ID app on a smartphone or tablet. It cannot be used on a desktop or laptop device.

1. Go to your app store, search for ‘Danske ID’ or use the links below to download the app.

Download for iPhone     Download for Android


2. Activate the Danske ID app by following the instructions on-screen. You'll need your eBanking User ID and Passcode handy. If you can't remember these, you can contact Customer Support on 0345 603 1534 or +442890049219 if calling from outside the UK. Lines are open Mon-Fri 8am-6pm, Sat & Sun 9am-5pm.

Our activation guide takes you through the steps, or watch our video guide.

View Danske ID activation guide


3. Once you've activated Danske ID, we will tell you when you need to open it - then all you have to do is slide the button to approve!

Using Danske ID to bind your Danske Mobile Banking app to your device
Samsung Galaxy S10 displaying Danske ID lock icon

If you are using the Mobile Banking app for the first time, or for the first time on a new device, you will be asked to 'bind' our Mobile Banking app to that device. Simply put, the first time you use the app on a new device, we will ask you for additional security to check that it is you using it.

Once we have that security, we can 'bind' or trust that device when you use it in future.

You can bind the Mobile Banking app to a maximum of 3 devices however you can only use the Danske ID app on one device at a time.

When you're asked to bind our Mobile Banking app to your device you will be directed to use Danske ID to verify it's you.

Danske ID Mobile Banking app binding guide

General FAQs

  • Danske ID requires access to your camera as some approvals may require you to scan a QR code, so please approve when prompted.

  • You can download our security app Danske ID from the official Apple App Store or Google Play Store.

    Danske ID will work on compatible devices which support a minimum operating system of iOS 15 or Android 9.

  • If you are new to eBanking you can find your user ID and passcode on the documentation which we sent to you when you first registered.

    If you use the Mobile Banking app you can find your user ID by logging in and selecting the Profile icon along the bottom of your screen.

    If you have forgotten your passcode, contact our Customer Support team on 0345 603 1534 or +44 289 004 9219 if calling from outside the UK..

    Our opening hours are:

    • 8.00am-6.00pm Monday to Friday
    • 9.00am-5.00pm on Saturday and Sunday

    Except for bank holidays or other holidays in Northern Ireland when the bank is not open for business.

    We’ll issue you with a temporary passcode which you’ll need in order to set up a new passcode on eBanking. Learn more about setting a new passcode.

  • Yes, you can. Simply follow the activation process as described above under How to get started.

    Then once Danske ID is activated on your device, all you need to do is open the app and tap to approve when the time comes.

  • To keep your account secure and make sure that it is really you, when you use our Mobile Banking app for the first time, or on a new device, you will be asked to 'bind' your app to that device.

    Simply put, the first time you use the Mobile Banking app on a device, we will ask you for additional security to check that it is you using the device. Once we have that security, we can 'bind' or identify that device as trusted when you use it in future.

    You can bind your Mobile Banking app to a maximum of 3 devices.

  • If you have a tablet device you will be able to download and use Danske ID to log on to eBanking or approve online card payments. You will need a mobile number to first register.

    If you do not have a smartphone or tablet but want to use eBanking, we can offer you an eSafeID device instead. The eSafeID is a physical fob which generates a six digit code enabling you to log on to eBanking securely however the eSafeID device is not compatible with the Mobile Banking app. So if you want to use the Mobile Banking app, you have to use the Danske ID app.

    To order your eSafeID, pop into your local branch or phone 0345 603 1534 and select option 2 to order. If you are calling from outside the UK, please contact us on +4428 9004 9219.

  • To enable notifications:

    1. Open your phone settings
    2. Select ‘Notifications’
    3. Browse and select Danske ID
    4. Turn on notifications.

  • If you open your Danske ID app and you cannot see an approval request waiting for you, you will need to tap the refresh button in order to view the request waiting for approval.

  • You can only use the Danske ID app on one device at a time. If you have a new phone, you will need to set up Danske ID again on the new device. See our guidance on how to activate Danske ID or watch our video guide.

Card payment FAQs

  • To use Danske ID to approve online card payments you must first be registered for eBanking. You'll also need to download and activate our Danske ID app before making any online card payments.

    Learn more about How to get started with Danske ID.

  • To approve a card payment using the Danske ID app, choose the Danske ID option to confirm your payment at checkout.

    Danske ID will automatically prompt you to approve card payments, as long as you have push notifications enabled on your phone. Learn how to enable Danske ID notifications

    If you do not have notifications enabled, simply open the Danske ID app. The screen will display ‘Approve online purchase’ with a summary of the purchase details visible also.

    Check that the details on screen match the details of your purchase and if you are happy to proceed, swipe to approve the payment.

    If the details on screen do not match those of your purchase or if you receive a prompt to approve a purchase you have not made, do not approve the request and contact us straight away on 0800 917 7657 or via the number on the back of your card.

  • Once the approval appears within Danske ID, you'll have 2 minutes to review the payment details and approve the payment before it times out. If your purchase times out, try again.

    If you continue to experience issues, please contact our Customer Support team on 0345 600 2882.

    Our opening hours are:

    • 8.00am-6.00pm Monday to Friday
    • 9.00am-1.00pm on Saturday

    Except for bank holidays or other holidays in Northern Ireland when the bank is not open for business.

Important Information

This service may be temporarily unavailable when we are carrying out routine maintenance.

Keeping you safe online

Our digital banking systems are secure, but you can find out more about common scams, get advice on how you can keep yourself and your family safe from fraud and learn how security systems work on our Keep it safe page.

Want to get in touch?

Need to ask us something? From day-to-day banking queries and support, to logging on and opening a new account, we're here to chat.

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