Received Defective Goods

Follow the questions below to submit your card dispute and once it is completed we will create a case.

Have you a problem with something you bought with your Danske Bank card?

You will need the following documentation to assist you when filling in the form:

  1. copy of the original order showing what you purchased (brand, size, colour etc).
  2. independent expert report (this should include the exact nature of the defective item, how this differs from the original order and how it was caused. It must be on headed paper showing the independent experts details).
  3. documentation to show you have attempted to resolve this with the merchant.
  4. copy of your warranty (if your goods came with a warranty).

* Please complete all mandatory fields.

The retailer can help you in the first instance. Can you try your retailer first and if unsuccessful complete the form, keep a record of any correspondence to assist with your dispute.

We require an independent expert report of the item to progress the dispute. This needs to be independent from the retailer and acts as a support to your request.

An example of an independent review - If you have bought an item of clothing you could take it to a clothing alternations company and ask them to confirm how it is defective. This should be included on the company headed paper.


Tell us about the transaction

(This must be exactly as it appears on your Mobile Banking, eBanking or Bank Statement, including any special characters)


(This must be exactly as it appears on your Mobile Banking, eBanking or Bank Statement)


(This must be exactly as it appears on your Mobile Banking, eBanking or Bank Statement - e.g. 78.99)



(Include a detailed description of item(s) ordered e.g Size, Brand, Type, Colour etc)

Maximum characters 2,000 (approx 300 words)

 Please ensure you aren't using any special characters such as < > —. If you're using an em dash (—), please replace with a standard hyphen (-)



Additional dispute for receiving defective goods

If you have another dispute to raise in relation to receiving defective goods, you can submit those details at the same time.


(2) Tell us about the additional transaction

(This must be exactly as it appears on your Mobile Banking, eBanking or Bank Statement, including any special characters)


(This must be exactly as it appears on your Mobile Banking, eBanking or Bank Statement)


(This must be exactly as it appears on your Mobile Banking, eBanking or Bank Statement - e.g. 78.99)



(Include a detailed description of item(s) ordered e.g Size, Brand, Type, Colour etc)

Maximum characters 2,000 (approx 300 words)

 Please ensure you aren't using any special characters such as < > —. If you're using an em dash (—), please replace with a standard hyphen (-)




Documentation Upload(s)

Please upload all relevant files based on the guidance below: *

  1. copy of the original order showing what you purchased (brand, size, colour etc).
  2. independent expert report (this should include the exact nature of the defective item, how this differs from the original order and how it was caused. It must be on headed paper showing the independent experts details).
  3. documentation to show you have attempted to resolve this with the merchant.
  4. copy of your warranty (if your goods came with a warranty).

(You can attach up to 10 files and they should be in JPEG/JPG, PNG, GIF, Word/docx, or PDF format. You can upload one document at a time and it may take a few seconds. The name you have saved your document will be the reference we see when you upload it. Please note that a file must not exceed 4 MB and the filename should not exceed 24 characters, including spaces.)

File Size Exceeds the Limit
Remove The file you are trying to upload exceeds the maximum limit. Please try again with a smaller file size.

Tell us about you

Please note - If you aren't the card holder and you're submitting this dispute for someone else, you will need to use the card holders details below:

(This must be the name on your bank statement, as it appears on your Mobile Banking, eBanking or Bank Statement)




The information you provide will be held by Danske Bank UK. We'll use it to process your request and help manage this account(s) and any services used. By continuing, you confirm you're happy with this and that you've had a chance to read the how we use personal information guide.



Next steps after submitting - Our Team will begin the investigation, and whilst that is ongoing we appreciate your patience. We will contact you if we require further information.


Please remember - We'll never ask you for your full card details including expiry date and CVV number, online banking logons, passwords, security codes, one-time passcodes used to complete online card payments or to approve transactions in your Danske ID app. Be wary of scammers taking advantage and pretending to be your bank or credit card company with an offer of a refund or assistance. If in doubt about who you are speaking with, end the call immediately and contact your bank or credit card company on the number printed on the back of your debit or credit card. For more information visit our Keep it Safe page.