Making finance accessible for everyone, every day

Whether you prefer banking with us online, on the phone or in one of our branches, we want all our customers to receive the same exceptional service. We do this by ensuring that our services are easy to use and accessible to all our customers.

Digital channels

As well as banking face-to-face at any branch, you can take care of your finances in more ways than ever before using our online banking or mobile bank app and new ways to pay like Apple Pay, Samsung Pay, Google Pay, Garmin Pay and Fitbit Pay.

Accessibility services

Talking ATMs

All of our ATMs have been adapted for visually impaired customers.

Our publications

We can provide all of our customer information in large print, braille or audio CD.

Dementia Friendly

We are a Dementia Friendly organisation and have worked with the Alzheimer’s Society to train Dementia Friendly Champions and Dementia Friends right across our business; from our branches, to our support teams in head office.

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