Black Friday: Dealing with a nasty text

Criminals are experts at impersonating people, organisations and the police. And they know how to make their communications – texts, emails, phone calls – look and sound really convincing. This Black Friday, here’s how to stay scam savvy and how to deal with any nasty texts.


There are certain texts we all love to receive. “Do you want takeaway for dinner?” “You can pack up early.” “Fancy a coffee?”.

But there are some texts messages that we don’t want to receive - scam text messages.

It’s a technique scammers rely on, and hope to catch you in the moment while they look like an authentic person, organisation or even the police.

They are especially aware of days like Black Friday and Cyber Monday, where people are more likely to be looking for a bargain and shopping online.

We’ll pulled together some tips with our Customer Fraud Management team, to help you deal with any scam texts coming in.

Firstly, never reply to a suspicious text. It could alert criminals to the fact your number is active. This could mean you’ll receive a barrage if unwanted messages.

If you have received a text message which you’re not quite sure about, forward it to 7726, and then delete it.

Let’s look a bit closer at how you can spot unexpected texts, and how you can tell it’s not from us.

 

 

Here’s how you know this is not from us:

  • It’s from an unknown number
  • It doesn't look like our usual 3DSecure text messages, that send you a 6-digit passcode to verify online shopping
  • It asks you to click a link to make a phone call
  • The link is not a legitimate phone number (you should always use a number we have listed on our website, or on the back of your card).

Our genuine text messages:

  • Never contain links or phone numbers for you to click or call
  • Will contain your name
  • Are from ‘Danske Bank’ (although beware! Sometimes criminals can clone our messages or make them appear in our genuine thread, so don’t rely on this alone).

If you receive a message from us, or someone that looks like us, and you want to double check it, please give us a call on the number on the back of your card or on one of the numbers listed on our website. You can also get in touch with us on our Danske Bank UK Facebook and Twitter channels.

Remember to report any suspicious texts, it will help protect many more people from being affected.

Reporting suspicious text messages to 7726 is free. Messages forwarded to 7726 don't count toward your data or Messaging usage package.

If you’ve received a message and replied to it, please don’t hesitate to get in touch with us or your own bank.