If you have received a temporary PIN you can log on and create a password to use with the one-time passcodes we text you.

To set up your password:

• Go to the Card Management Portal
• Select ‘log on with Temporary PIN/ Password’
• Enter your customer number (which is in the letter we sent you)
• Enter the temporary PIN (at the bottom of the same letter) and click ‘continue’
• Enter the one-time passcode sent to you by text message
• Enter the password you want to use from now on to authorise online purchases and repeat to confirm your password
• Click 'Continue' and your password is created. This will now be your personal password which you will use to approve online purchases along with the one-time passcode which we will text you.

If you have an eSafeID you can log on to the Card Management Portal to create a password using the same user id and passcode you use to log on to eBanking.

To set up your password:

• Go to the Card Management Portal
• Select ‘Log on with eSafeID’
• Enter your user id and passcode which you use to log on to eBanking
• Enter the six-digit one-time password displayed on your eSafeID device and click ‘continue’
• Enter the password you want to use from now on to authorise online purchases and repeat to confirm
• Click 'Continue' and your password is created. This will now be your personal password which you will use to approve online purchases along with the one-time passcode which we will text you

If you cannot remember your user id or passcode, contact our Customer Support team on 028 9004 6622*.

If you have forgotten your passcode, we’ll issue you with a temporary passcode which you’ll need in order to set up a new passcode on eBanking. Learn more about setting a new passcode.

Your password must contain:

1. 8 – 40 characters
2. A mixture of both uppercase and lowercase letters
3. A mixture of letters and numbers

The following special characters cannot be used: > <

It is important to make your password strong and hard to guess therefore we would recommend not using any sequential numbers i.e. 1234, characters i.e. abc or spaces.

You can change your password at any time.

To change your password if you initially created your password using a temporary PIN:

1. Visit the Card Management Portal
2. Enter your customer number (this was contained in your original letter) and existing password and click ‘Continue’.
3. Enter the one-time passcode sent to the mobile number we have registered to you and click ‘Continue’.
4. Create your new password and repeat the new password.
5. Click ‘Continue’ to save your new password.

To change your password if you initially created your password using an eSafeID device:

• Go to the Card Management Portal Card Management Portal
• Select ‘Log on with eSafeID’
• Enter your user id and passcode which you use to log on to eBanking
• Enter the six-digit one-time password displayed on your eSafeID device and click ‘continue’
• Create your new password and repeat the new password.
• Click 'Continue' and your password is updated.

If you created your password initially using the temporary PIN: If you forget your password you will have 5 attempts to enter your password correctly on the merchant site before it is blocked and will need to be reset. Remember that your password will be a mixture of letters and numbers, set by you. See more on password requirements.

If you believe you may remember your password, you can check by attempting to log into our Card Management Portal - You will need your customer number which is detailed on the initial letter sent to you containing your temporary PIN.

If you cannot remember your customer number or your password after 5 attempts, complete our card password form to request a new temporary PIN.

A temporary PIN will be issued by letter to enable you to log on and set up a new password. You can set up a new password using the steps set out in the ‘How do I log on with a temporary PIN and register a password?’ section above.

Your temporary PIN may take between 5-7 business days to arrive.

If you created your password initially using an eSafeID device: If you forget your password, and created it initially using an eSafeID device, you can log on to the Card Management Portal using the steps set out in the ‘How do I log on with an eSafeID and register a password?’ FAQ.

When you reach the checkout stage of your purchase and have entered your Danske Mastercard details and reviewed the transaction details summary, you’ll be asked to confirm your payment.

You’ll be prompted to enter your password. Click ‘Continue’ and on the next screen, enter the one-time passcode sent by text message.

You will have 5 attempts at entering your password correctly before it is blocked and you will need to reset it. If this happens, please contact our Customer Support team on 028 9004 6622*.

If you haven’t received your letter with your temporary PIN or you’ve lost your temporary PIN you can request a replacement letter by completing the Card Password form. If you are unable to access the form you can contact us on 028 9004 6622*.

Your temporary PIN will be sent by letter to enable you to log on and set up a new password. If your temporary PIN is issued by letter it may take between 5-7 business days to arrive.

Your one-time passcode will remain valid for four minutes from the time you make your purchase on the merchant site.

If the passcode doesn’t arrive within four minutes, check the last four digits of the mobile phone number, shown on payment approval screen of the retailer’s site, are correct. (See visual below).

If the mobile number is correct: Click ‘Send message again’ on screen to generate a new one-time passcode. You will be able to click ‘Send message again’ three times. After the third attempt the link will no longer work and you will have to return to the merchant site or call us on 028 9004 6622*.

You may have also opted out of receiving certain text messages from your network provider.

You can ‘Opt In’ again, by texting OPT IN to 60999 (standard rate text charges for your network provider applies). The time taken by your network provider to opt you back in may result in your transaction being timed out and you may be returned to the merchant site.

If the mobile number is incorrect: Follow the steps in the accordion below ‘What if I have changed my mobile number since my last purchase?’

If you have changed your mobile phone number since your last transaction, check the last four digits that appear on the payment approval screen of the retailer’s site (see visual below) and if the digits do not match, you can log on to eBanking or the Mobile Bank app to update your contact details or contact us.

Once you have updated your mobile number, it may take 5 - 10 minutes to update on the payment approval screen. This may result in your transaction being timed out and you may be returned to the retailer’s website to start the payment approval process again.

No, we will only send you the one-time passcode by SMS text.

The text will not identify you or your full card information such as PIN numbers or account details and it will not ask you to click any links within the message. The code is unique to the purchase you are making and should not be shared with anyone.

Remember: Only a fraudster will ask you to disclose your SMS code.

If you have eBanking and a smartphone or tablet, an alternative approach to using a one-time passcode and a password to approve online card payments is our security app, Danske ID however you must have a mobile number registered with us in order to activate the Danske ID app.

Once activated, Danske ID can be used to approve online card payments with a swipe. Learn more about approving card payments using Danske ID.

Yes, you will still need to enter a one-time passcode and password to complete payments in-app.

The below may prove useful if you are having difficulty navigating between screens however please be aware that some devices may function differently.

Android

1. Open your Text Message App before you begin the process of making the payment and select the Danske Bank message thread
2. Go to the App you are purchasing from & proceed to make your purchase
3. Open multiple windows by using the square icon at the bottom of your screen
4. This function will allow you to view your 6 digit passcode along with the verification screen.

IOS/Apple

1. Open your Text Message App before you begin the process of making the payment and select the Danske Bank message thread
2. Go to the App you are purchasing from & proceed to make the purchase
3. Open multiple windows by double clicking your phone's home button at the bottom of your screen
4. This function will allow you to view your 6 digit passcode along with the verification screen.

You can contact your network provider or phone manufacturer if you require additional information about the functionality of your phone.

If you choose to use the one-time passcode and password solution to approve online payments, you must have a mobile number registered with us. Without this, we will be unable to send you the one-time passcode. You will be required to enter this passcode, along with your password, when you make an online shopping payment at participating merchants using your Danske Mastercard.

If you have eBanking and a tablet device, an alternative approach is using our security app, Danske ID, to approve online card payments. You will need a mobile telephone number to first register and activate the Danske ID app. Learn more about approving card payments using Danske ID.

These requirements are part of a new set of rules, called Strong Customer Authentication, which changes how consumers confirm their identity when making purchases online to help further protect from fraud. Unfortunately Danske Bank do not currently offer a solution for customers who do not have a mobile device and you will not be able to use your Danske Mastercard to shop online with participating merchants.

When first registering your password, you’ll be shown the screen stating that a 6 digit one-time passcode will be sent to your mobile number (see image below). If you do not recognise the last 4 digits of the mobile number shown as a current or previous mobile number, you can log on to eBanking or the Mobile Bank app to update your contact details .

If you have entered your customer number and temporary PIN correctly when accessing the card management portal and are unable to continue in order to set up your password, please contact us on 028 9004 6622*.

If you enter your password incorrectly an error message will show on the merchant site and you will be unable to finalise your purchase until your details have been entered correctly. If you have forgotten your password, you can reset it. See our ‘What if I forget my password?’ FAQ for more guidance.

If you have entered your details correctly and cannot approve your purchase, please contact us on 028 9004 6622*.