Approve online purchases using a one-time passcode and password

Starting later this year, you may need a password to be able to shop online with your Danske Mastercard. You’ll use this as well as the one-time, six-digit passcodes we text you at the minute.

You set up and choose this password yourself. You’ll need to have the letter we sent you to hand* with your customer number and temporary PIN or if you have an eSafeID device, you can use this instead of the temporary PIN.

*We will be sending you a letter in the coming months to enable you to set up your password. You don’t need to do anything until you receive your letter. If you do not receive your letter, find out what to do.

How to set up your password

Are your contact details up to date?

We’ll still text a one-time passcode to your mobile and you'll need to enter both your password and one-time passcode successfully before your card payment can be confirmed.

If you don't receive a text message, we might not have your correct mobile number however you can check and update this yourself on eBanking or the Mobile Bank app.

On Mobile Bank

  • After you've logged on, tap the profile icon at the bottom of the screen
  • tap 'Mobile (personal)' and enter or update your mobile number.

On eBanking

  • After you've logged on, select 'Contact' at the top right of the screen
  • Select 'Personal data' and 'edit' - you can then enter or update your mobile number
  • Enter your eBanking passcode and select 'OK' to save your details.

FAQs

*Customer Support opening hours are:
  • 8.00am-6.00pm Monday to Friday
  • 9.00am-5.00pm on Saturday and Sunday

Except for bank holidays or other holidays in Northern Ireland when the bank is not open for business.