Approve online purchases using a one-time passcode and password

To give you greater protection when you're shopping online you will now be asked for both a password and the unique six digit passcode we already text you when you make a purchase online using your Danske Mastercard.

You set up and choose this password yourself. You'll need to have your customer number and a temporary PIN to hand. Don't worry if you've forgotten these details you can call us, where we can send a new temporary PIN to your mobile phone via SMS or alternatively if you have an eSafeID device, you can use this instead of the temporary PIN.

Forgotten password?

If you cannot remember your password, need to order a new temporary PIN or order a temporary PIN for the first time, you can do so by calling us on our dedicated Strong Customer Authentication line 028 9004 6622*.

You can also find more information about what to do in our What if I forget my password? FAQ.

How to set up your password

Are your contact details up to date?

We’ll still text a one-time passcode to your mobile and you'll need to enter both your password and one-time passcode successfully before your card payment can be confirmed.

If you don't receive a text message, we might not have your correct mobile number however you can check and update this yourself on eBanking or the Mobile Bank app.

On Mobile Bank

  • After you've logged on, tap the profile icon at the bottom of the screen
  • tap 'Mobile (personal)' and enter or update your mobile number.

On eBanking

  • After you've logged on, select 'Contact' at the top right of the screen
  • Select 'Personal data' and 'edit' - you can then enter or update your mobile number
  • Enter your eBanking passcode and select 'OK' to save your details.


For all strong customer authentication related queries contact our Customer Support team on 028 9004 6622.

*Customer Support opening hours are:
  • 8.00am-6.00pm Monday to Friday
  • 9.00am-5.00pm on Saturday and Sunday

Except for bank holidays or other holidays in Northern Ireland when the bank is not open for business.

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