"We've identified a problem with your internet"
This type of scam involves a fraudster phoning you and pretending to be from a telecommunications company or internet provider. They will tell you that there is problem with your internet and that they can help you fix this. They may also say that your eBanking is at risk.
The caller will eventually ask you to:
- log on to your computer and carry out a number of instructions which can lead to you sharing your screen with the caller;
- give them remote access to your computer while you’re logged on to eBanking;
- log in to eBanking to check that it’s ok; or
- share the numbers from you Access ID card, either by telling them the digits or keying them in on screen.
Keep it safe
Never allow remote access or share your computer screen with someone else when you log on or are logged on to eBanking. We will never ask you to do this.