Wrong amount of money taken from account
Answer the questions below then submit your card dispute. Once you've done this, we'll start our investigation.
You'll need the following to help you fill in the form:
- Copy of original order showing what you bought (brand, size, colour etc).
- Something to show the difference between what you paid and what you were charged. Examples include a receipt/invoice/email or a final hotel/car rental bill from the retailer.
* Please complete all mandatory fields.
You can still proceed with the claim but please note if you do contact the retailer, we may require details of how and when you attempted to resolve and the outcome of this contact.
Tell us about the transaction
(This must be exactly as it appears on your Mobile Banking, eBanking or Bank Statement, including any special characters)
(This must be exactly as it appears on your Mobile Banking, eBanking or Bank Statement)
(This must be exactly as it appears on your Mobile Banking, eBanking or Bank Statement - e.g. 78.99)
(Tell us exactly what happened starting when you bought the item, to now. Include a description of what you bought, for example, size, brand, type, colour etc. The more information you can give us, the quicker we can progress the investigation.)
Maximum characters 2,000 (approx 300 words)
Please ensure you aren't using any special characters such as < > —. If you're using an em dash (—), please replace with a standard hyphen (-)
Do you have another dispute?
If you have another dispute where the wrong amount of money has been taken from your account, you can tell us below.
(2) Tell us about the additional transaction
(This must be exactly as it appears on your Mobile Banking, eBanking or Bank Statement, including any special characters)
(This must be exactly as it appears on your Mobile Banking, eBanking or Bank Statement)
(This must be exactly as it appears on your Mobile Banking, eBanking or Bank Statement - e.g. 78.99)
(Tell us exactly what happened starting when you bought the item, to now. Include a description of what you bought, for example, size, brand, type, colour etc. The more information you can give us, the quicker we can progress the investigation.)
Maximum characters 2,000 (approx 300 words)
Please ensure you aren't using any special characters such as < > —. If you're using an em dash (—), please replace with a standard hyphen (-)
Documentation Upload(s)
Please upload all relevant files based on the guidance below: *
- Copy of original order showing what you bought (brand, size, colour etc).
- Something to show the difference between what you paid and what you were charged. Examples include a receipt/invoice/email or a final hotel/car rental bill from the retailer.
(You can attach up to 10 files and they should be in JPEG/JPG, PNG, GIF, Word/docx, or PDF format. You can upload one document at a time and it may take a few seconds. The name you use to save your document will be the reference we see when you upload it. Please note that a file must not exceed 4 MB and the filename should not exceed 24 characters, including spaces.)
Remove
The file you are trying to upload exceeds the maximum limit. Please try again with a smaller file size.
Tell us about you
Please note - If you aren't the card holder and you're submitting this dispute for someone else, you will need to use the card holder's details below:
(This must be the name on your bank statement, as it appears on your Mobile Banking, eBanking or Bank Statement)
(If you select no, we'll write to you)
The information you provide will be held by Danske Bank UK. We'll use it to process your request and help manage this account(s) and any services used. By continuing, you confirm you're happy with this and that you've had a chance to read the how we use personal information guide.
Next Steps:
We'll start our investigation and keep you informed as it progresses. If we need anything else, we'll get in touch.
Please remember - We'll never ask you for your full card details including expiry date and CVV number, online banking logons, passwords, security codes, one-time passcodes used to complete online card payments or to approve transactions in your Danske ID app. Be wary of scammers taking advantage and pretending to be your bank or credit card company with an offer of a refund or assistance. If in doubt about who you are speaking with, end the call immediately and contact us via secure mail or by calling 0800 032 4368. For more information visit our Keep it Safe page.
