No refund received
Answer the questions below then submit your card dispute. Once you've done this, we'll start our investigation.
You'll need the following to help you fill in the form:
- Documentation to show the retailer promised a refund.
- Proof of return (if applicable) for example post office or courier receipt.
* Please complete all mandatory fields.
You can still proceed with the claim but please note if you do contact the retailer, we may require details of how and when you attempted to resolve and the outcome of this contact.
Tell us about the transaction
(This must be exactly as it appears on your Mobile Banking, eBanking or Bank Statement, including any special characters)
(This must be exactly as it appears on your Mobile Banking, eBanking or Bank Statement)
(This must be exactly as it appears on your Mobile Banking, eBanking or Bank Statement - e.g. 78.99)
(Tell us exactly what happened starting when you bought the item, to now.)
As well as a detailed description of what you bought, for example, size, brand, type, colour, etc, make sure you include;
- the product/service you returned/cancelled
- date you received the product/service
- date you returned/cancelled the product/service
- how you returned/cancelled the product/service
Maximum characters 2,000 (approx 300 words)
Do you have another dispute?
If you have another dispute where you have not received a refund, you can tell us below.
(2) Tell us about the additional transaction
(This must be exactly as it appears on your Mobile Banking, eBanking or Bank Statement, including any special characters)
(This must be exactly as it appears on your Mobile Banking, eBanking or Bank Statement)
(This must be exactly as it appears on your Mobile Banking, eBanking or Bank Statement - e.g. 78.99)
(Tell us exactly what happened starting when you bought the item, to now.)
As well as a detailed description of what you bought, for example, size, brand, type, colour, etc, make sure you include;
- the product/service you returned/cancelled
- date you received the product/service
- date you returned/cancelled the product/service
- how you returned/cancelled the product/service
Maximum characters 2,000 (approx 300 words)
Documentation Upload(s)
Please upload all relevant files based on the guidance below: *
- Documentation to show retailer promised a refund.
- Proof of return (if applicable) for example post office or courier receipt.
(You can attach up to 10 files and they should be in JPEG/JPG, PNG, GIF, Word/docx, or PDF format. You can upload one document at a time and it may take a few seconds. The name you use to save your document will be the reference we see when you upload it. Please note that a file must not exceed 4 MB and the filename should not exceed 24 characters, including spaces.)
Tell us about you
Please note - If you aren't the card holder and you're submitting this dispute for someone else, you will need to use the card holder's details below:
(This must be the name on your bank statement, as it appears on your Mobile Banking, eBanking or Bank Statement)
(If you select no, we'll write to you)
The information you provide will be held by Danske Bank UK. We'll use it to process your request and help manage this account(s) and any services used. By continuing, you confirm you're happy with this and that you've had a chance to read the how we use personal information guide.
Next Steps:
We'll start our investigation and keep you informed as it progresses. If we need anything else, we'll get in touch.
Please remember - We'll never ask you for your full card details including expiry date and CVV number, online banking logons, passwords, security codes, one-time passcodes used to complete online card payments or to approve transactions in your Danske ID app. Be wary of scammers taking advantage and pretending to be your bank or credit card company with an offer of a refund or assistance. If in doubt about who you are speaking with, end the call immediately and contact us via secure mail or by calling 0800 032 4368. For more information visit our Keep it Safe page.