Apple
(App Store, iTunes, subscriptions)
- Go to reportaproblem.apple.com
- Sign in with your Apple ID
- Find the charge and select “Request a refund”
- Choose a reason and submit your request
Subscription queries
How to fix a subscription or billing issue with a major provider
If you notice a charge for a subscription or digital service, contacting the retailer through your account is usually the fastest way to fix the issue.
Retailers provide direct ways to cancel subscriptions and dispute payments, often offering quick resolution and dedicated customer support.
We recommend contacting the retailer first, as this is often the quickest way to resolve subscription and billing issues. However, if you believe a payment was taken incorrectly or you are unable to resolve the issue directly with the retailer, you can also contact us for assistance.
Below are instructions for some of the most common providers.
All providers
Apple
(App Store, iTunes, subscriptions)
- Go to reportaproblem.apple.com
- Sign in with your Apple ID
- Find the charge and select “Request a refund”
- Choose a reason and submit your request
Amazon
(Prime, Kindle, digital services)
- Sign in and go to Your Account
- Visit “Your Orders” (for purchases)
- “Memberships & Subscriptions” (for recurring charges)
- Select the item and follow the refund or cancellation options
PlayStation
(Sony)
- Sign in and go to Transaction History
- Select the item and choose “Request Refund”
Or:
- Use the PlayStation Refund Assistant (chat) on their support site
Netflix
- Sign in and go to Account » Manage membership
- Select Cancel membership if you don’t want future charges
- For billing issues, go to the Help Centre and contact support
Spotify
- Log in and go to the Support / Help section
- Follow the prompts and select “I still need help” to send a message
Xbox (Microsoft)
- Go to your Microsoft account
- Open Order history
- Find the purchase and select “Request a refund”
Or:
- Use Xbox Support » Billing & subscriptions » Refunds
Google
(Google Play / Android subscriptions)
- Go to play.google.com
- Click your profile » Payments & subscriptions » Budget & order history
- Find the charge and select “Report a problem”
- Choose your reason and request a refund
Disney+
(Subscription & billing help)
How to cancel your subscription
- Log in to your Disney+ account on a web browser
- Go to Profile » Account
- Select your subscription
- Click Cancel Subscription and follow the steps
How to query or dispute a payment
How to query or dispute a payment
- Go to the Disney+ Help Centre
- Use the chat or contact support option to raise a billing issue
Uber
(Uber / Uber Eats subscription)
How to cancel your subscription
- Open the Uber or Uber Eats app
- Tap Account » Uber One
- Select Manage Membership
- Tap End Membership and confirm
How to query or dispute a payment
How to query or dispute a payment
- Open the Uber app
- Go to Your Trips or account activity
- Select the relevant charge
- Tap Help or Report a problem and follow the steps
Important reminder
Contacting the retailer is usually the quickest way to resolve a subscription or refund issue.
If your subscription is billed through another provider, such as Apple, Google, Sky or your mobile provider, you may need to contact them directly about your subscription or refund.
A refund from the retailer will depend on the circumstances and their terms.
Still need help?
If you’re unable to resolve the issue with the retailer, or need further support, please call us on 0345 600 2882.
