Airline and Holiday Claims
If you booked flights or a holiday through a travel agency, another 3rd party or paid via PayPal then please contact them directly.
If you booked your flights directly with the airline using a Danske Bank credit card or debit card, then please complete the form below.
Before completing this form please ensure you have proof of cancellation of your flight/holiday and you have been in contact with the merchant
We’ll raise the claim with the card scheme (Mastercard) and, if your claim is successful, we’d hope to resolve it within about 14 days. Please be advised we are currently experiencing a high volume of claims and we apologise for any delays.
You can find out about how we use personal information and keep it safe by accessing our How we use personal information guide.
(Shortly after you submit this form, a member of our Card Operations team will contact you for more details)
Proof of Cancellation
Please upload your relevant file(s) below. This should be a screenshot of the relevant Tweet or email.
You can attach up to 10 files and they should be in JPEG/JPG, PNG, GIF, Word/docx, or PDF format. You can upload one document at a time and it may take a few seconds. The name you have saved your document will be the reference we see when you upload it. Once you are happy you have attached your document(s) please click Submit and our team will receive your information. Please note that a file must not exceed 4 MB and the filename should not exceed 24 characters, including spaces. When you click 'Submit' you also agree to send your information to us at Danske Bank.
Please remember - we'll NEVER ask you for your full card details including expiry date and CVV code, online banking logons, passwords, security codes or to approve transactions in your Danske ID app. Be wary of scammers taking advantage of Airline or Travel difficulties and pretending to be your bank or credit card company with an offer of a refund or assistance. If in doubt about who you are speaking with, end the call immediately and contact your bank or credit card company on the number printed on the back of your debit or credit card.