Please remember - We'll NEVER ask you for your full card details including expiry date and CVV number, online banking logons, passwords, security codes or to approve transactions in your Danske ID app. Be wary of scammers taking advantage of Airline and Holiday difficulties and pretending to be your bank or credit card company with an offer of a refund or assistance. If in doubt about who you are speaking with, end the call immediately and contact your bank or credit card company on the number printed on the back of your debit or credit card.
If you booked flights or a holiday through a travel agency, another 3rd party or paid via PayPal then please contact them directly.
If you booked a package holiday which is bonded, i.e ATOL protected (please refer to your documentation), a claim should be raised directly with ATOL (www.caa.co.uk/ATOL-protection/). We are not able to request a refund for any package holiday or bonded flight which is ATOL protected. If the travel company has gone into liquidation before you travel, you should contact ATOL or ABTA to check if the travel company is a registered member. They should be able to tell you what to do next.
If you booked your flights directly with the airline using a Danske Bank credit card or debit card, then please use one of the contact methods below.
If you are not eligible for a refund through a travel agency (ATOL), another 3rd party or paid via PayPal; you may wish to make a claim for a refund through the Bank. You may be entitled to do this under MasterCard Chargeback, or where applicable, Section 75 of the Consumer Credit Act 1974.
How to submit a claim
We’ll raise the claim with the card scheme (Mastercard) and, if your claim is successful, we’d hope to resolve it within about 14 days. Please be advised we are currently experiencing a high volume of claims and we apologise for any delays.
If you are unable to use the secure webform then you can raise a dispute by: