What we’ll ask you for
We’ll need one thing from two of these categories
Something you know, like your password
Something you have, such as your eSafeID
Something unique to you, your fingerprint or face ID
Activating debit and credit cards
Any cardholders will have to activate their new debit or credit card before they can be used (don’t worry - we’ll include instructions with the card).
From 15 October 2021, the individual contactless transaction limit on our debit and credit cards will be £100. This increase will be implemented across all retailers over the coming months.
Activating your eSafeID Device
When you receive a new eSafeID device to use to log onto Business eBanking/District, you’ll need to activate it before you use it for the first time. To complete this, simply visit danskebank.co.uk/activate and follow the steps.
Automatic log off
If you’re inactive for 5 minutes you’ll be logged off online banking, so be careful when manually keying payment details to ensure you don’t lose them. We’ll warn you after 4 minutes of inactivity to remind you to stay logged on.
When approving online transfers you may be asked for your security info more often.
When buying things online, cardholders may be asked to authorise purchases with a six digit code, which we’ll send by text. So please make sure we have your cardholders’ mobile numbers, otherwise they might miss out.
What you’ll need to do
Update or check mobile numbers
You can check or update your details by:
- visiting any branch
- calling your business team
- writing to us through Business eBanking or by post
|By sending a secure mail:||Through Business eBanking:||By post:|
You can send a message to us through business online banking ’s secure email:
If you’re a separate mandate holder, you can update your contact details on the desktop version of Business eBanking:
Write to:Danske Bank
PO Box 2111
|Alternatively you can check or update by Phone||Days||Time||Contact Number|
|Corporate and Business Centre||Monday to Friday||8am – 8pm||
0345 266 8899
(+44 (0)28 9004 9256 from outside the UK)
Monday to Friday
Saturday and Sunday
8am – 8pm
9am to 4.30pm
0345 266 6555 /
028 9004 6015
(+44 (0)28 9004 6015 from outside the UK)