How we’re improving your online security

We’re always working to improve your security. From 14 September you’ll notice that we’ll sometimes ask you for extra security information when you’re banking or buying online.

This is called Strong Customer Authentication External link icon and is being rolled out across all UK banks to boost your protection.

For more information on your rights when making payments in Europe, please see the leaflet issued by the European Commission External link icon 2019.

What we’ll ask you for

We’ll need one thing from two of these categories

Something you know, like your password

Something you have, such as your eSafeID
  • finger print

Something unique to you, your fingerprint or face ID

What's changing

Activating debit and credit cards

Any cardholders will have to activate their new debit or credit card before they can be used (don’t worry - we’ll include instructions with the card).

Automatic log off

If you’re inactive for 5 minutes you’ll be logged off online banking, so be careful when manually keying payment details to ensure you don’t lose them. We’ll warn you after 4 minutes of inactivity to remind you to stay logged on.

Transferring money

When approving online transfers you may be asked for your security info more often.

Shopping online

When buying things online, cardholders may be asked to authorise purchases with a six digit code, which we’ll send by text. So please make sure we have your cardholders’ mobile numbers, otherwise they might miss out.

What you’ll need to do

Update or check mobile numbers

You can check or update your details by:

  • visiting any branch
  • calling your business team
  • writing to us through Business eBanking or by post
By sending a secure mail: Through Business eBanking: By post:

You can send a message to us through business online banking ’s secure email:

  • Log on to Business eBanking or the App
  • Select ‘Contact and help’ then ‘Create Message’ (or from your App select ‘Communication’ then ‘Create Message’)
  • Type your message
  • Send your message

If you’re a separate mandate holder, you can update your contact details on the desktop version of Business eBanking:

  • After you’ve logged on, click ‘Administration’ from the top menu
  • In the drop down Menu, under General Settings, select ‘User Information’
  • Select the ‘Edit’ button and complete as required

Or write to us at:

Danske Bank
PO Box 2111
Belfast
BT10 9EG

Or
Your Account Manager
Alternatively you can check or update by Phone Days Time Contact Number
Corporate and Business Centre Monday to Friday 8am – 8pm 0345 266 8899
(+44 (0)28 9004 9256 from outside the UK)
Business Direct Monday to Friday
Saturday and Sunday 		8am – 8pm
9am to 4.30pm 		0345 266 6555 /
028 9004 6015
(+44 (0)28 9004 6015 from outside the UK)

Keep yourself safe from fraud

Never share your logon details

Find out how to stay safe

Download antivirus software

Offers protections against viruses and online threats