District security guidelines
Keep your details to yourself
Ensure that no one but you has access to your User ID, password and eSafeID. We will never ask for your password or security code from your eSafeID device under any circumstances. Please report any requests for this type of information to us on 02890 311377.
Always use District in a place you trust. If possible avoid using publicly available computers and open Wi-Fi networks.
Be careful when you use a Wi-Fi network, as others could tap into your computer. Remember to activate the encryption key before using the Wi-Fi network.
Look for the locked padlock or unbroken key symbol in the browser when using our website, always log off after you have completed your District session, and immediately report unusual activity (such as unexpected error messages, lengthy log-in time, or suspicious payments).
Make sure you're on the real District platform
Don't use links from emails, text messages or another site - they could take you to a fake website that looks like ours, especially those expressing an urgent need for you to update your information, activate an account, or verify your identity. We will never send you an email containing a link to District.
Always access District by either manually typing www.danskebank.co.uk or accessing the site from your favourites. When you try to access District you’ll see that “https://” will appear before the address.
Fraud prevention measures you can take
- Dual authorisation of payments – whereby payments need to be initiated by one user and approved by a second before they take effect, making it more difficult for hackers to make payments in your name.
- Payment limits - using the Administration module in District, you can create a payment limit on an account and/or on an individual user depending on your requirements.
- Locked creditor listing - using the Administration module, you can restrict User access so that payments can only be made to a regular list of creditors.
Confirmation of payee
Confirmation of Payee is a name-checking service introduced as part of the payment journey, adding an extra layer of security when someone is making a payment to your account for the first time.
If you are receiving a payment from someone (who is a customer of a participating bank), Confirmation of Payee will reassure the sender that it’s you getting the money and not someone else. Therefore, it is important to make sure that the name on your account is correct, up to date, and that the sender is aware of the account type they are paying (personal or business).Learn more