Digital Priority Pass

Please make sure there were no mistakes when typing in the web address/URL to access the Priority Pass website. Also make sure that no mistakes are made when typing in the Invitation ID and that it was put in the right section. If everything has been done correctly, and you are still experiencing issues, please get in touch with us.

Personal customers: You can contact your Private Banking Manager (if you have one), you can call us on 0345 600 2882 (Mon-Fri: 8am-6pm /Sat:9am-1pm) /Sun: Closed) or visit us in branch.

Corporate and Business Customers: You can contact your Corporate/Business Banking Manager (if you have one), you can call us on 0345 8509 515 (Mon-Fri: 8am-6pm /Sat: 9am-1pm /Sun: Closed) or visit us in branch.

If you are having any difficulties or need extra help with the registration process or using the Priority Pass app/website, please look at our useful video and step by step registration guide.

Personal customers: You can contact your Private Banking Manager (if you have one), you can call us on 0345 600 2882 (Mon-Fri: 8am-6pm /Sat:9am-1pm) /Sun: Closed) or visit us in branch.

Corporate and Business Customers: You can contact your Corporate/Business Banking Manager (if you have one), you can call us on 0345 8509 515 (Mon-Fri: 8am-6pm /Sat: 9am-1pm /Sun: Closed) or visit us in branch.

You can choose to either take a screenshot or print the necessary QR code for use during future airport lounge visits. To obtain the QR code, please complete the initial registration process online. If you need help with this, please contact us using one of the contact options provided above.

With the new Digital Priority Pass (sometimes referred to as your Digital Membership Card) setup, you will be charged directly by Priority Pass Limited (owned by the Collinson Group) for any lounge visits which are not complimentary under your credit card agreement. You will need to provide your payment details for that purpose. You can keep track of your complimentary lounge visits within the Priority Pass app or website.

You can use any credit or debit card for payment for lounge visits exceeding your complimentary allowance, even if it’s issued by another provider. Priority Pass Limited will charge the payment card you register for any lounge visits which are not complimentary under your card agreement.

If your Priority Pass membership is associated with a Mastercard Corporate Platinum card, you may wish to check with your employer.

Yes, in this case you will receive two separate registration letters and will have to register twice. This is because your Priority Pass Digital Membership is linked to your relevant Mastercard agreement, and your lounge visit entitlement may vary between different agreements. You may use the same email address, but the username must be different.

You will not be able to complete your registration if you do not accept the terms and conditions, and consequently, you will not be able to use your Priority Pass.

If there is something you wish to discuss in relation to the terms and conditions, 24/7 customer support is available via the Priority Pass Membership Services Team.

You can access the ‘Help’ section of the Priority Pass website, which offers access to FAQs and email support, or call Priority Pass support on 020 8680 1338 – they are available 24 hours a day, 7 days a week.

Go to your usual app store: Apple device: App Store; Android device: Google Play. Search for "Priority Pass".

Show your QR code through the Priority Pass App on your mobile phone or register the Digital Membership Card in your mobile phone Digital Wallet. The Digital Membership Card will renew after a 12 month period, this will happen automatically in the Priority Pass App when you log out and log back in again. You will need to re-add the updated Priority Pass QR code to your Digital Wallet on your mobile phone.

Your QR code is needed to access the airport lounge. You can take a screen shot of your QR code and keep it in your photo gallery as a back-up or you can print out the QR code ahead of your visit and take this to the lounge. Most airports have charging stations available throughout the airport should you need to charge any device.

No, the Digital Priority Pass (sometimes referred to as your Digital Membership Card) will have your name on it. This will be matched to your boarding pass when you access the airport lounge.

In line with the Priority Pass Conditions of Use, your Priority Pass is personal to you and others are not allowed to use it. Depending on your membership, you may be able to bring additional guests under your complimentary visits, or for an additional fee. This is subject to availability at the specific lounge at the time of entering.

Yes, even if the payment card has expired at the time of the visit, you will be able to access the lounge. However, if the visit is not complimentary under your card agreement, once a payment is rejected, you will be asked to update your payment details with an active card. Payment details can be updated in your account on the Priority Pass website or via the app.

There is currently no option for Priority Pass members to pre-book lounges.

This depends on the individual lounge. You can view lounge policies by checking the lounge on the Priority Pass website or via the app. Young children aged 0-3 years are often allowed to enter for free.

Since 30th April 2025 your physical card has no longer been valid and cannot be used.

Once your account has been set up, you can view your complimentary lounge visit entitlement and remaining visits by logging onto your account and going to the ‘Account’ section in the Priority Pass app or on the website.

If you replace your Danske Mastercard credit card with a card that does not offer the Priority Pass service, your Priority Pass membership will automatically be cancelled.

If you replace your Danske Mastercard credit card with one that offers Priority Pass membership or includes more complimentary visits, your existing membership will automatically be cancelled, and you will need to register again.

Once you have used the complimentary visits provided under your Danske Bank Agreement. Priority Pass Limited will charge your payment card directly for lounge visits for any additional lounge visits beyond your complimentary limit.

Once you have created your digital account, you will be a customer of Priority Pass. You can find the most up to date charge for additional visits at www.prioritypass.com.

24/7 customer support is available via the Priority Pass Membership Services Team. You can access the ‘Help’ section of the Priority Pass website, which offers access to FAQs and email/telephone support. For telephone support, please call 020 8680 1338. they are available 24 hours a day, 7 days a week.

Your Priority Pass is provided as part of your overall Mastercard fee. If you don't think you will benefit from this service you should consider another card product type better suited to your needs – please get in touch with us to discuss other options available to you.

If you are not satisfied with any part of the service provided by the Bank, we have procedures in place to deal with your concerns effectively and in the correct way. If you have followed our published complaint procedures and you disagree with the response we have given, you can refer the matter to the Financial Ombudsman Service. Details are available from us or from financial-ombudsman.org.uk .

You can find the list of lounges in the Priority Pass app or on the website and you can search by country, city, or airport. Note that available lounges may change from time to time so keep yourself updated when travelling.

In some airports, Priority Pass offers an ’EAT’ alternative. This is a voucher which can be used at specific cafés or restaurants as an alternative to lounge access. You can find more information on this on the Priority Pass website or in the app.