Support for customers affected by Flybe Liquidation

Flybe has now ceased trading

Advice from Flybe

For the latest updates from Flybe please visit https://www.flybe.com/ External link icon.

Please remember - we'll NEVER ask you for your full card details, online banking logons, passwords, security codes or to approve transactions in your Danske ID app. Be wary of scammers taking advantage of Flybe's difficulties and pretending to be your bank or credit card company with an offer of a refund or assistance. If in doubt about who you are speaking with, end the call immediately and contact your bank or credit card company on the number printed on the back of your debit or credit card.

If you booked through a travel agency, another 3rd party or paid via PayPal then please contact them directly.

If you booked directly with Flybe using a Danske Bank credit card or debit card, then please use one of the contact methods below.

Card Refunds

If you are not eligible for a refund through a travel agency (ATOL), another 3rd party or paid via PayPal; you may wish to make a claim for a refund through the Bank. You are entitled to do this under MasterCard Chargeback, or where applicable, Section 75 of the Consumer Credit Act 1974.

How to submit a claim

Customers should be advised that we need the following information to raise a dispute:

  • Date booked
  • Number of people travelling
  • Dates of travel from
  • Dates of travel to
  • Flying from
  • Flying to

Please be advised we are currently experiencing a high volume of calls and that we apologise for any inconvenience.

Call us*

0345 6002 882
8am – 8pm Monday – Friday
9am – 5pm Saturday and Sunday.

Secure Mail

customers can send through the above information via eBanking

Call into a branch

Find your nearest branch