Please remember - we'll NEVER ask you for your full card details, online banking logons, passwords, security codes or to approve transactions in your Danske ID app. Be wary of scammers taking advantage of Flybe's difficulties and pretending to be your bank or credit card company with an offer of a refund or assistance. If in doubt about who you are speaking with, end the call immediately and contact your bank or credit card company on the number printed on the back of your debit or credit card.
If you booked through a travel agency, another 3rd party or paid via PayPal then please contact them directly.
If you booked directly with Flybe using a Danske Bank credit card or debit card, then please use one of the contact methods below.
If you are not eligible for a refund through a travel agency (ATOL), another 3rd party or paid via PayPal; you may wish to make a claim for a refund through the Bank. You are entitled to do this under MasterCard Chargeback, or where applicable, Section 75 of the Consumer Credit Act 1974.
How to submit a claim
Customers should be advised that we need the following information to raise a dispute:
- Date booked
- Number of people travelling
- Dates of travel from
- Dates of travel to
- Flying from
- Flying to
Please be advised we are currently experiencing a high volume of calls and that we apologise for any inconvenience.